Michael Hulse Email & Phone Number

Albany, NY, US

Albany, NY

Albany, NY

Responsible for responding to mail inquiries from union and association members, setting up appointments, explaining insurance products and benefits, creating plans to cover families for life and accident insurance. Responsible for explaining policies for the understanding of the member.Responsible to handle inquiries for service and follow up with.

 Supervised the operation of 2 Cable Store locations with 9 direct reports, including scheduling, training, and administering disciplinary action of all representatives when required Handled irate customers to the satisfaction of both the customer and the company Assisted in establishment of new Cable Store in Colonie, NY, including training of.

• Assisted in supervising of 3 customer service offices, including scheduling of 14 employees, quality control, and training
• Handled escalations of irate customer situations to the satisfaction of the customer and the benefit of the company
• Acted as liason between upper management and employees

• Implemented training to over 30 employees across 10 offices in New York and Massachusetts
• Performed training for all aspects of company operations, including products, services, prices, and policies

• Handled customers face to face, taking payments, giving technical support, answering billing questions, generating new customers and increasing revenue through sales
• Coordinated with other representatives to effectively meet customer needs

• Handled customers calls into division call center
• Utilized billing database as well as multiple computer programs pertaining to sales, technical support, and customer service

Master Of Science - Ms, Accounting, 3.9

Bachelor Of Science - Bs, Accounting, 3.8