As a Senior Project & Transformation Manager with a focus on customer support, I specialize in implementing tools and software that improve customer support performance and enhance customer experience. I have a track record of success in the implementation, administration and further improvement of ticketsystems, chat and automations, using and including RPA, AI and APIs.My expertise lies in analyzing customer support processes, identifying areas for improvement, and implementing solutions that drive positive results. In addition to my expertise in customer support processes, I also have a strong background in automations using AI, RPA, and APIs. I am well-versed in pragmatic thinking and adept at identifying and implementing solutions that drive positive results.With fluent English, Japanese, and German, I have worked effectively with teams and stakeholders across different regions.