Michael Hummel

Michael Hummel Email and Phone Number

Senior CX Design Consultant @ Parloa
berlin, berlin, germany
Michael Hummel's Location
Ulm, Baden-Württemberg, Germany, Germany
Michael Hummel's Contact Details

Michael Hummel work email

Michael Hummel personal email

About Michael Hummel

As a Senior Project & Transformation Manager with a focus on customer support, I specialize in implementing tools and software that improve customer support performance and enhance customer experience. I have a track record of success in the implementation, administration and further improvement of ticketsystems, chat and automations, using and including RPA, AI and APIs.My expertise lies in analyzing customer support processes, identifying areas for improvement, and implementing solutions that drive positive results. In addition to my expertise in customer support processes, I also have a strong background in automations using AI, RPA, and APIs. I am well-versed in pragmatic thinking and adept at identifying and implementing solutions that drive positive results.With fluent English, Japanese, and German, I have worked effectively with teams and stakeholders across different regions.

Michael Hummel's Current Company Details
Parloa

Parloa

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Senior CX Design Consultant
berlin, berlin, germany
Website:
parloa.com
Employees:
11
Michael Hummel Work Experience Details
  • Parloa
    Lead Cx Designer
    Parloa Jun 2024 - Present
  • Parloa
    Senior Cx Design Consultant
    Parloa Jul 2023 - Jun 2024
  • Teamviewer
    Senior Project & Transformation Manager
    Teamviewer Dec 2022 - Jul 2023
  • Teamviewer
    Project & Transformation Manager
    Teamviewer Apr 2020 - Dec 2022
  • Teamviewer
    Support Operations Manager
    Teamviewer Oct 2018 - Apr 2020
  • Teamviewer
    Senior Support Engineer
    Teamviewer Jun 2012 - Oct 2018
    Göppingen
  • Teamviewer
    Sales Representative
    Teamviewer Sep 2010 - Jun 2012
    Göppingen
    Sales representative with focus on Japan, APAC region

Michael Hummel Skills

Microsoft Office Customer Service Management Microsoft Excel Microsoft Word Microsoft Powerpoint Project Management Team Organisation Troubleshooting

Michael Hummel Education Details

Frequently Asked Questions about Michael Hummel

What company does Michael Hummel work for?

Michael Hummel works for Parloa

What is Michael Hummel's role at the current company?

Michael Hummel's current role is Senior CX Design Consultant.

What is Michael Hummel's email address?

Michael Hummel's email address is ma****@****ail.com

What schools did Michael Hummel attend?

Michael Hummel attended Fau Erlangen-Nürnberg.

What skills is Michael Hummel known for?

Michael Hummel has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Project Management, Team Organisation, Troubleshooting.

Who are Michael Hummel's colleagues?

Michael Hummel's colleagues are Julian Peters, Shih-Yen Hwang, Sybille Kiziltan, Pratibha Sharma, Axel Dittmann, Afajal Ansari, Wiebke Müller.

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