Michael Hurd Email & Phone Number

Work with newly acquired and legacy agency partners to gather and document information about their current IT infrastructure for the purpose of integrating them with corporate IT services in order to reduce their expenses and standardize their capabilities. Liase with the agency contacts and corporate engineers to match the agencies' needs with service solutions and see them through planning to implementation.

Cadillac, Mi

I manage a Windows Server-based network supporting 100 users, including remote users, across 5 integrated offices. I leverage technology for operations support, working with hardware and software vendors to provide tools to improve processes and our client experience. I automate processes to give analysts more time to work directly with clients.COST CONTROL: Recently, I saved 6 months and $100K+ in custom programming fees when our company wanted to expand our ability to offer seamless data feed-based claims administration by setting up feeds from 4 additional carriers with varying file formats. I recognized the opportunity for cost savings and volunteered to write conversion utilities, leveraging data already in database. We were up in 6 weeks with a new revenue stream at no additional cost. MAN-HOURS SAVED: I saved 200 man-hours per year, reducing associated labor costs and increasing the reliability and integrity of data by recognizing the opportunity to automate manual processes and creating scheduled maintenance jobs to perform tasks without manual intervention. REDUCED WAIT TIME: I significantly reduced time coworkers spent waiting for system to catch up, boosting productivity, reducing labor costs, and increasing the number of transactions each employee could process by identifying data retrieval delays that cost 30-40 man-hours weekly and added to overtime expenditures. As a result, we could service more clients without increased payroll expenses.DECREASED RISK EXPOSURE: I cut our exposure 90% by identifying security risks and establishing a targeted training process.

Cadillac, Mi

RELOCATION: I ran ethernet and wired our new building for computer systems and connections for 50 employees over a weekend, maintaining business with minimal user interruption. TELECOMMUNICATIONS: I implemented our new phone system with more capabilities, automated systems, direct lines, and after-hours / on-call contingencies.

Lansing, Michigan

I supported the Department of Transportation databases used to catalog and prioritize infrastructure condition and identify maintenance or expansion requirements. ORGANIZATION: I minimized duplication and intersected systems by auditing and standardizing database naming conventions to better identify existing tables and columns. METHOD DEVELOPMENT: I developed a weighted, aggregated rating method that allowed transportation program managers a quick and simple method to identify stretches of road most in need of allocated repair funds.

Cadillac, Mi

I maintained web applications, managing databases and supporting project management software systems and controls. INTEGRATION: I provided project managers access to up-to-date performance metrics and targeted, real-time project performance data with integration of project databases and web applications. DISASTER RECOVERY: I enabled the maintenance of an up-to-date, offsite replica of our database, improving our disaster recovery posture and safeguarding our ability to fall back on the replica to reduce downtime in the event of a catastrophic loss of our principal database.