Michael Hurm Email & Phone Number

Orlando, Florida Area

Supporting Tolls Engineering and Operations for the Florida Turnpike Enterprise.

Greater Atlanta Area

Responsible for business planning, delivery of services and solutions, forecasting, budgeting, and contract management of the Florida Turnpike Enterprise Toll System Replacement Program. ACS is a subcontractor to Raytheon Inc. ACS is responsible for providing lane based toll collection services, hardware design, procurement and delivery. These responsibilities fall in four areas: Hardware and Software Deliverables, Technical Assistance Labor, Documentation and Subcontract Program Management.

Greater Atlanta Area

Responsible for business planning, delivery of infrastructure services and solutions to Transportation, Healthcare, and Education, RFP support, cost reductions, forecasting, budgeting, internal ACS client satisfaction and overall leadership for the Group. Infrastructure Services consists of the following Service Areas: Solution Architecture, IT Procurement, Field Services (Desktop), Server Support (Wintel & Mid-Range), Mid-Tier Software Support, Mainframe Systems, Database Administration, Business Continuity Planning, IT Risk Management (Security, Audit, Sarbanes Oxley), Performance Monitoring, Integration Services, Network Engineering, Telecommunications, and IVR Solutions. The organization consists of 140 technicians in GA, TN, NC, VA, NY, FL, OR, MD and Washington, DC.

Responsible for business development, engagement management, delivery of professional services and solutions, proposal and contract management, forecasting, budgeting, profit & loss, and customer satisfaction. The organization consists of 6 project managers, one technical manager, and up to 20 business and technical analysts. • Established methodology and tools for pricing and forecasting Professional Services engagements• Created a Realization and Utilization model for Professional Services• Instructed the Business Analysts on Quality Assurance • Maintained a utilization rate 90%

Greater Atlanta Area

Responsible for business development, delivery of consulting services and solutions, proposal and engagement management, forecasting, budgeting, client satisfaction and overall leadership for the District. The organization consisted of 4 consulting services managers, two practice managers, and up to 60 consultants in AL, GA, TN, NC, SC, and FL. • Aligned Sales and Delivery to improve teamwork and close rate• Right-sized the team and hired more Principal and Senior Consultants• Grew quarterly revenue by 360% • Improved utilization rate from 20% to 65%

Greater Atlanta Area

Responsible for all Information Technology activities for a billion-dollar manufacturing and distribution company. Specific responsibilities included forecasting, budgeting, contract negotiations, and strategy development. Lead a team of managers and project leaders responsible for helpdesk, desktop, network, server, email, data center operations, application support, and application development. The staff was as large as 80 people located in Georgia, Illinois, Minnesota, Australia, New Zealand, and Europe. • Global Implementation of the JD Edwards Enterprise system running on multiple AS400 platforms• Provided additional, value-added services consisting of Supply Chain Management, Y2K Remediation, and Project Management• Achieved a Customer Satisfaction Index of 6.0 out of a possible 7.0• Attended Leaders Inner Circle for 1997’s Account Performance

Bachelor Of Arts (B.A.), Computing Math

Activities and Societies: Phi Delta Theta Fraternity, Member of Basketball Team, Resident Assistant, Student Entertainment Board.

Bachelor Of Arts, Computing Math

Activities and Societies: Class President, Member of Basketball Team, Member of Who's Who in Colleges and Universities, Resident.