Key Account Manager Mercedes-Benz / Special Projects (2017 – Oct 2024) Responsible for project development, implementation and ongoing management of a dedicated and specialist automotive customer service department delivering premium customer assistance, technical assistance, dealer support and roadside assistance services for the Australian and New Zealand automotive OEM market. Senior Key Account Manager Automotive- Assistance Services (2005 – 2017)Responsible for building… Show more Key Account Manager Mercedes-Benz / Special Projects (2017 – Oct 2024) Responsible for project development, implementation and ongoing management of a dedicated and specialist automotive customer service department delivering premium customer assistance, technical assistance, dealer support and roadside assistance services for the Australian and New Zealand automotive OEM market. Senior Key Account Manager Automotive- Assistance Services (2005 – 2017)Responsible for building, maintaining, and retaining relationships within the company’s key automotive client portfolio. Ensuring those key clients strategic and business needs are incorporated into the company’s products, services, planning, and development.Monitoring and accountability for client individual program performance both operationally and contractually, Key clients responsible for – Mercedes-Benz, BMW, Porsche, Mazda, Nissan, Renault, FCA, Toyota, Orix, National Business Development Manager- Automotive (2003-2005)Develop and promote new product lines to client portfolios and cross sell services across other affiliated business units while mentoring and supporting the business’s account management, operational and network departments with training and development requirements.National Manager- Health, Property, and Insurance Services (2000-2003)Responsible for and leading a team of BDMs and contractors to develop promote and implement a range of assistance and insurance products and services within the industry sectors of • International education and health• Local and international travel• Government and community support services• Health and wellbeing sectorsSenior Manager of Operations and Assistance Services (1995 – 2000)Reporting to the COO and CEO, responsible for the development and management of the operational call center, consisting of 4 function teams, team leaders, training and development staff, and support function staff. Show less

Owner and operator of a specialist automotive repair and service franchise. Developing new business to support both workshop outlet and 5 mobile fleet repair vehicles

GWA Motor Group Fixed Operations Manager (1988-1992)Managing the service and parts departments for the Nissan and Mercedes-Benz brands across three locations.

Automotive technician and roles as Service Manager, Warranty Manager.