Michael Hébert Email & Phone Number

Atlanta Metropolitan Area

Pelham Alabama

Monitor and Investigate vendors that supply services to more than 500+ properties that are managed by AHI Corporate Housing. We offer long and short term housing to corporations like; Mercedes Benz, Hyundai, Honda, Regions and many more in seven states and 12 cities. We offer a full service management and leasing of private homes for clients in the Birmingham Metro Area. A growing business and market where we are always growing to serve the needs of companies across the U.S. For more information, visit our website: www.AHICoporateHousing.com and AHIProperties.com.

Birmingham, Al

- Led and executed day to day customer service banking operations for an $800M bank to include all daily communication, chat, customer email, team communication, coaching, customer call logging (HEAT) and quality recording (OAISYS)- Proactively leveraged company tools to drive a 15% quality assurance improvement through daily review of calls and effective coaching- Assessed and developed talent using Talent Management tools promoting 5+ team members into next level roles- Served as Customer Service Week Captain creating all strategic plans for training, fun events, goal setting and recognition- Effective team manangement of 12 team members to ensure quality control, superior customer service, precise schedules, succession planning, performance reviews and daily maximum execution- Communicated cross functionally with other bank departments and senior management to ensure open lines of communication and information sharing- Effectively managed escalated customer concerns to resolution- Managed vendor relationships with FedEx, EBSCO Printing and UPS decreasing internal error by 10% through effective implementation of review process including monthly statements

Birmingham, Alabama Area

- Led the overall service level execution of 95 customer service representatives including: effective scheduling, performance coaching, succession planning and recognition- Generated and analyzed operational reporting to ensure quality control; implemented the "Customer Care and Quality" Program increasing customer service levels by 20%- Created and implemented effective training courses to increase company customer service execution, driving a 15% work production increase- Effectively communicated with senior management to improve communication, morale and cross functional relationships- Led the onboarding of new hires to ensure retention and successful core role execution increasing staffing accuracy by 15%