Michael Ingram Email & Phone Number

Vancouver, Wa, Us

Portland, Oregon Metropolitan Area

Highly accomplished and visionary Director of Information Technology with a proven track record of driving organizational growth and success through strategic IT planning, budget management, and project execution. Demonstrated expertise in leading cross-functional teams, implementing innovative technological solutions, and optimizing IT infrastructure to enhance operational efficiency. Adept at aligning IT strategies with business objectives to achieve tangible results and meet industry standards. Strong leadership, communication, and problem-solving skills to foster a collaborative work environment.Strategic IT Planning: Develop and implement comprehensive IT strategies aligned with company business objectives. Budget Management: Oversee the IT department's financial planning and budgeting process. Responsible for allocating resources effectively to optimize IT operations, hardware, software, and infrastructure upgrades, while ensuring cost efficiency. Project Management: Lead and manage complex IT projects from conception to completion. Define project scope, milestones, and deliverables. Collaborate with stakeholders to establish project timelines, resource allocation, and risk management strategies. Leadership and Team Management: Build and lead a high-performing IT team. Provide mentorship, guidance, and professional development opportunities to nurture talent and foster a culture of excellence. Encourage teamwork and cross-functional collaboration.Technology Implementation: Evaluate, select, and implement cutting-edge technologies and software solutions that align with company needs. Ensure seamless technology integration and user adoption while optimizing operational processes. Business Continuity and Disaster Recovery: Develop and implement robust business continuity and disaster recovery plans to ensure uninterrupted IT operations in emergencies or unforeseen events.

Portland, Oregon Metropolitan Area

Oversee all significant modifications to company-wide infrastructure incoordination with corporate leadership and the board of directors. Drive adoption of internal best practices by creating processes, procedures, and automation to improve efficiency.Manage all aspects of key corporate technology platforms, including research and demonstrations during prospecting, payment processing, contracts, acquisition, implementation, updates &maintenance, and incident resolution for 400 employees and volunteers. Platforms include Exchange server, Cisco CallManager/Unity servers, Anti-Virus server, asset management server, SharePoint 2010 Enterprise server, MS SQL 2008 & SQL 2005 servers, web & calendar server.Engage in strategic capacity planning through storage, software, infrastructure, and hardware analysis, aligning findings with usage forecasting based on organizational growth trends.Decrease operating costs by establishing structured programs to manage vendors and effectively negotiating contracts. Coordinates support, development, and implementation of critical outsourced applications.Manage the implementation of network security, and anticipate future network needs.Bridge communication gaps between the National Boy Scout office and the regional councils by acting as a liaison and communicating critical operational and process changes and updates to both parties.Provide critical and timely IT-related information to corporate management, board of directors, and technology advisory board.

United States

Managed installation of new computers/laptops, printers, servers and network infrastructure at U.S. Bankbranch locations throughout the United States. Led and coordinated contractors through successful technical updates.Partnered with U.S. Bank Network Operations group to perform server 2008 and Cisco switch/router installation and configuration at each location, averaging four successful location installations per week.Perform network backup and restore of client data, applications, and settings from old PC to new workstation or laptop.Provide front-line support of new hardware to branch and corporate management. Provided initial training and guidance on new technology processes implemented during refresh.

Cleveland, Ohio, United States

Actively problem-solved and implemented effective solutions to reduce the impacts of incidents and problems on the enterprise caused by IT infrastructure service interruptions. Initiate actions to prevent the recurrence of incidents.Developed and deployed Problem Management process based on ITIL methodology and HP Service Manager 7 tool.Recruited and developed relationships with key staff, stakeholders, and partners throughout the project cycle. Implemented project management framework during all project phases, ensuring team completion of all development and deployment cycles on schedule and within Budget.Handled sensitive situations regarding technical product use. Exercised staff oversight to ensure new plans, policies, procedures, and transition/migration plans were consistent with the overall project and corporate goals and objectives.Developed training courses and documentation for corporate rollout, including Risk and Audit assessments.Created Critical Problem Repair (CPR) and Problem Advisory Board(PAB) processes within the corporation.

Houston, Texas, United States; Cleveland, Ohio, United States

Provided technical support on corporate infrastructure and desktop/laptop computer systems in a high-paced trade floor environment.Managed and administered Trade floor Exchange and applications servers in a WAN environment.Oversaw all aspects of technical support staff, including hiring, workload, performance evaluations, client satisfaction, and extreme pressure during critical incidents.Performed corporate technology audits for compliance. Managed data feeds, vendor contracts, and invoicing of trade floor data, including Bloomberg, Moody’s, SunGard, and Reuters.

Portland, Oregon Metropolitan Area

Provided technical support on corporate infrastructure and desktop/laptop computer systems in Oregon, California, Nevada, Arizona, and Texas; 600+ users in 26 locations.Managed multiple Domain and Exchange servers. Performed server migrations during acquisitions. Set up & managed Active Directory accounts. Performed server maintenance and updates.Coordinated key projects for National Field support to open offices in Dallas, Austin, and Houston during corporate acquisitions.Managed all aspects of technical support staff, including workload, performance evaluations, and client satisfaction.