IT Product Manager• Worked with leadership resources to establish distinct internally-facing product teams servingdifferent manufacturing business units to deliver on strategically identified Industrial Internetof Things (IIoT) use cases.• Led stamping-focused IT product team in the design, development, and deployment ofmanufacturing application suite of four distinct applications to local aluminum stampingfacility to improve quality data management processes and machine… Show more IT Product Manager• Worked with leadership resources to establish distinct internally-facing product teams servingdifferent manufacturing business units to deliver on strategically identified Industrial Internetof Things (IIoT) use cases.• Led stamping-focused IT product team in the design, development, and deployment ofmanufacturing application suite of four distinct applications to local aluminum stampingfacility to improve quality data management processes and machine monitoring capabilities.• Coordinated workloads for 10 development resources in pursuit of delivering applicationfunctionality. Conducted agile ceremonies to maintain product team velocity according toroad map agreed upon by product owners and product line management.• Regularly met with plant and business stakeholders to define new and shifting requirementsfor each stamping application throughout the development life cycle. Translated businessneeds into actionable user stories, features, and goals on an iterative basis.• Remotely oversaw and advised formation of additional overseas product team tasked withdevelopment of Digital Zone Board application to be piloted in stamping. Coordinated localresources and business contacts with remote development staff to hit delivery timing. Show less

Plant IT Systems Analyst• Managed portfolio of application servers remotely according to specified corporateparameters and requirements; performed updates and maintenance via a detailed process tominimize outage time.• Managed 2-year deployment and modification of logistics software package plant-wide toreplace antiquated legacy system; coordinated application and plant personnel to implementtraining plan, technology roll out, and legacy system decommission.•… Show more Plant IT Systems Analyst• Managed portfolio of application servers remotely according to specified corporateparameters and requirements; performed updates and maintenance via a detailed process tominimize outage time.• Managed 2-year deployment and modification of logistics software package plant-wide toreplace antiquated legacy system; coordinated application and plant personnel to implementtraining plan, technology roll out, and legacy system decommission.• Developed local plant Microsoft Access Database tool to improve production area efficiencyby detecting infrequent downtime trends to catch routine issues unidentified by currentmanufacturing processes.• Led PC and Printer renewal project resources to refresh 330+ PCs and 80+ printers plant-wideby coordinating with plant business units for smooth transition to new hardware.• Developed updated look and feel of local SharePoint site following survey and consultationwith key departmental stakeholders and users, averaging an increase in 30% satisfaction withthe site. Show less

IT Benchmarking Analyst• Collected, organized, and summarized corporate cost data to measure company performanceagainst peer organizational group.• Co-Led development of IT Operating Model Benchmark by requesting quotes, seeking bids, &refining scope requirements to identify improvement opportunities within IT Operations.• Maintained and facilitated peer exchanges between internal Ford IT groups and external ITdepartments to improve IT processes for both companies… Show more IT Benchmarking Analyst• Collected, organized, and summarized corporate cost data to measure company performanceagainst peer organizational group.• Co-Led development of IT Operating Model Benchmark by requesting quotes, seeking bids, &refining scope requirements to identify improvement opportunities within IT Operations.• Maintained and facilitated peer exchanges between internal Ford IT groups and external ITdepartments to improve IT processes for both companies involved.June 2020• Supported & led Global IT PowerUp summits by both scribing and presenting at sessionsintended to communicate redesigned IT Strategy globally.• Performed statistical analysis on global IT personnel footprint data for the purpose of definingthe makeup of IT and generate profiles of those that work in specified countries. Show less

Deskside Support Technician II• Monitored and acted upon requests within a ticketing system to provide full IT support for 300machines and 200 faculty, staff, and researchers.• Responsible for troubleshooting and repairing software, hardware, connectivity, andauthorization issues. Gained experience in quick and effective diagnosis of computer errorsand malfunctions to best support the academic faculty.• Developed software for laboratory use to customer specifications… Show more Deskside Support Technician II• Monitored and acted upon requests within a ticketing system to provide full IT support for 300machines and 200 faculty, staff, and researchers.• Responsible for troubleshooting and repairing software, hardware, connectivity, andauthorization issues. Gained experience in quick and effective diagnosis of computer errorsand malfunctions to best support the academic faculty.• Developed software for laboratory use to customer specifications, providing support andmaintenance throughout its life cycle. Show less