Michael Izon Email and Phone Number

Solve and troubleshoot the problems related to desktop computers, laptops and different types of computers.Planning, designing and implementation of the computer network. Testing, installing and connecting various computers in the networks; troubleshoot and diagnose hardware problems, computer repairs of desktops and laptops at office.Maintaining servers and networkMaintaining desktop and server computers and wired and wireless networks. Setting up and maintaining backup system for in-office desktop computers and file servers.Computer training to coworkers, teaching them how to use software applications and perform basic troubleshooting functions.Technical support for software and hardware issues in the office. Installing and troubleshooting software applications for coworkers.Responsible for providing telephone, e-mail, and live chat technical support for software and hardware users.

Provides technical assistance to customers with related concern in computer troubleshooting, networking, and technical, repairs, internet café set-up and PC assembly. Receiving and setting up hardware. Diagnosing and returning failed hardware, working with vendors as necessary on RMAs and fixes. Engage in everyday sales activity in retail store, responsible for after-sales-services such RMA, phone-call assistance, provide scalable solution to client.Provide services like PC assembly, software loading, pc setup/installation, repair and troubleshooting, virus/adware/spyware removal, PC upgrade, proposal and quotation.Responsible in providing Internet Café/Office Network proposal/setup/installation/maintenance, LAN/WAN maintenance, setup and development.Provide information to client regarding product specification/application/updates.List of Products Handled: Intel/AMD processor, ECS/ASUS/Gigabyte/Asrock/Intel Motherboards,Seagate/Maxtor/Samsung Hard drives, Kingston/Apacer/Gail/PQI Memory, Geforce/ATI Video Cards,Samsung/Giant/MAG/ASUS LCDs and Monitors, Linksys/Netgear/3com/Dlink Switches/AP/Routers/Nic cards/Wi-Fi cards. HP/DELL/ACER/ASUS Desktop/Server/Laptop/Handheld devices. HP/Canon/Epson Printers/Scanners/Copier, Canon/Kodak’s Digital Cameras. UPS, Speakers, Webcams

Assists customers with computer related concern; Troubleshooting of computers; Assembling and disassembling of computers; Maintenance and cleaning of computer; Installation of programs such as DOS, WINDOWS and other computer software’s; Internet and Networking configuration.