Equipped and experienced in handling supervisory and HR matters as a result of becoming the departments Team Leader which include but are not limited to, the chairing of monthly team meetings, dealing with staff absence and holiday requests.The ability to ensure the highest level of customer service, by providing key information in a clear and concise manner, leading by example whilst also showing patience and understanding to customer requests and queries.Dealing financially with key customer accounts by ensuring that invoices are accurate by adding and notifying clients of any additional charges in a timely manner and dealing with the resolution of invoice queries. Able to work on my own initiative, with a proven track record of reliability and responsibility whether its passing knowledge onto another member of staff, taking on additional work, or delegating tasks.Reaching Target Sales and exceeding them by being aware of market trends and maintaining strong communication with customers and managers alike.Extremely creative with voicing idea's and the implementation of new procedures and templates to improve efficiency.Strong communication skills in presenting to team members, visiting potential and current clients and training new members of staff.Experienced in data entry, plus the maintenance and monitoring of transport / invoice databases and CRM.Computer literate in a number of IT applications including Microsoft Word, Excel, PowerPoint and Outlook.Specialties: commodities, credit, customer relations, customer service, database administration, fashion, general office duties, lotus notes, marketing, microsoft mail, microsoft office, negotiation, oil painting, presentation skills, production, sales, shipping, spreadsheets, statistics, tables, web site production,