Michael J Email & Phone Number

With over 10 years of experience in information technology operations management, I am a service delivery manager at Commonwealth Bank, a leading financial services provider in Australia. My core competencies include stakeholder and escalation management, business unit alignment and engagement, service interruption recovery and communication, and process improvement and IT strategy.As the primary engagement point for the business portfolio, I provide intimacy and consistency in delivering end-to-end services for the CommSee CRM system, a complex and critical application used by internal and external customers. I build and influence relationships with the enterprise services business units and the business, and ensure business and customer impacts are properly captured and validated. I also lead by example and have vision, ideas, and energy to drive service excellence and innovation.