Michael J. Greene

Michael J. Greene Email and Phone Number

Managing Director at Common Place Projects, LLC @ Common Place Projects, LLC
Michael J. Greene's Location
Greater Chicago Area, United States
Michael J. Greene's Contact Details

Michael J. Greene work email

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About Michael J. Greene

BUSINESS OPERATIONS MANAGEMENTIn past and current roles, I’ve proven to be an effective leader with the ability to manage teams and projects in a highly professional, organized, focused, and respectful manner. I’ve formed solid partnerships with coworkers, clients, and vendors alike and provided a motivating hand to coworkers through coaching, training, team-building activities, and open lines of communication.With a strong entrepreneurial spirit, I’ve developed a distinct ability to recognize operational weaknesses and inefficiencies and to methodically construct and implement creative and pragmatic solutions with a clear understanding of the big picture. This ability to connect the dots across the organization and to think several steps ahead allows me to mitigate unfavorable outcomes and discover new opportunities.I’ve honed these skills over 10+ years while working in executive-level, management-level, and consultative roles in business operations, sales, customer service, and project management. With this experience and expertise, I am able to find success in the positions I hold and achieve significant progress for the organization and my colleagues within it. I welcome new challenges in different industries and roles, as I believe that my skill set and experience can be applied broadly.KEY ACCOMPLISHMENTS• Successfully managed as many as 50+ people (on-site, remote, and work from home staff)• Implemented operational efficiencies which led to a 48% decrease in departmental costs• Led sales and marketing teams resulting in yearly revenue increases by as much as 19%• Increased sales closing performance by as much as 22%— Be in touch if you'd like to work together —

Michael J. Greene's Current Company Details
Common Place Projects, LLC

Common Place Projects, Llc

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Managing Director at Common Place Projects, LLC
Michael J. Greene Work Experience Details
  • Common Place Projects, Llc
    Managing Director
    Common Place Projects, Llc 2017 - Present
    Greater Chicago Area
    Building unique experiences.Common Place Projects activates the shared spaces and common places where we all gather in work, leisure, and life with playful, meaningful, and community-focused projects. We specialize in bringing people together through engaging temporary and permanent placemaking, interactive shared experiences, and imaginative programming.We turn spaces into places.• Lead business strategy for a startup, which includes defining short, medium, and long term goals and setting benchmarks• Built a multi-pronged business development plan to reach prospective clients across email, phone, and other channels• Manage day-to-day operations (lead qualification, client contracting/negotiation, social media streamlining and growth, etc.)• Implement systems to strengthen organizational efficiency and effectiveness (CRM, accounting, email marketing, etc.)
  • Mk Surface
    Managing Director
    Mk Surface 2017 - Present
    MK Surface creates commercial illustrations and surface designs —with an ever-expanding collection of modern and fun hand-painted and digitally-created designs for home, fashion, paper, and more.
  • Connectedhealth, Llc
    Operations Manager
    Connectedhealth, Llc 2014 - 2016
    Greater Chicago Area
    • Managed customer support team responsible for supporting 40+ online marketplaces (and 30,000+ customers)• Instituted structural, staffing, process, and technology efficiencies to increase customer satisfaction and decrease costs by 48%• Implemented click-to-chat support (which grew to become 18% of all customer interactions after the first year)• Decreased inbound call handle times by 26% and call wait times by 31%• Collaborated with client relations team to launch new client marketplaces and customer engagement team to coordinate email marketing efforts with call center staffing• Worked closely with business development team during the RFP/sales process and product development team on website updates and enhancements
  • Independent Consultancy
    Business Operations, Sales, And Project Management Consultant
    Independent Consultancy 2013 - 2016
    Greater Chicago Area
    • Developed launch strategy and provided business planning and development for a design studio• Developed customized training program and reporting system for call center activity• Established a more effective and efficient sales floor hierarchy within the call center environment• Created comprehensive plan for marketing effort via phone, email, and web for a publisher• Audited call center operation for a health insurance firm and managed RFI process for potential call center vendor change
  • Qcss, Inc.
    Call Center Manager
    Qcss, Inc. 2012 - 2013
    Deer Park, Il
    • Trained, coached, motivated, and monitored entire sales and supervisory staff (50+ people) of multi-million dollar firm• Set metrics, employed statistical analysis, and created detailed daily reports for sales staff activity• Increased decision maker contact rate by 12% and sales closing performance by 22%• Standardized calling procedures, streamlined the selling process, and developed comprehensive call guide materials• Managed client relationships and collaborated on the creation of an employee handbook
  • Worldpennyjar, Inc.
    Founder
    Worldpennyjar, Inc. 2011 - 2012
    Chicago, Il
    • Directed company with philanthropic mission aimed at disaster relief, health, education, and environment• Conceived solution to allow people to electronically round up the price of purchases to the nearest dollar in order to contribute• Developed concept, created business plan, raised awareness and capital, and secured international press attention• Embarked on execution of primary business development strategy and creation of WorldPennyJar infrastructure
  • Greene Training International, Ltd.
    Director Of Operations
    Greene Training International, Ltd. 2006 - 2010
    Lake Forest, Il
    • Recruited, trained, and managed entire inside and outside (remote) sales force (20-25 people)• Expanded size of marketing database by 600% and increased revenue year over year by an average of 19%• Boosted decision maker contact rate by 9% and sales closing performance by 21%• Established and managed vendor relationships and implemented company-wide CRM software solution• Created employee handbook outlining company-wide procedures, guidelines, expectations, etc.• Managed site selection process for opening of satellite office and collaborated on new product development
  • Greene Training International, Ltd.
    Operations Manager
    Greene Training International, Ltd. 2004 - 2005
    Lake Forest, Il
    • Managed quality control, order processing, and shipping/returns departments• Supervised inside sales department (coached, motivated, and monitored)• Created detailed daily reports to accurately measure sales staff activity• Developed and refined call guides and support materials for sales team• Managed customer service and accounts payable/receivable departments

Michael J. Greene Skills

Entrepreneurship Crm Business Development Social Media Business Planning Customer Service Sales Strategic Planning Social Media Marketing Editing Problem Solving Product Development Management Business Strategy Business Operations Business Analysis Analytical Skills Consulting Research Business Management Project Management Process Management Sales Leadership Writing Administration Critical Thinking Leadership People Management Coaching Negotiation Time Management Adaptability Creativity Collaboration Persuasion Analytical Reasoning Active Listening Delegating Tasks Kpi Reports Customer Relationship Management

Michael J. Greene Education Details

Frequently Asked Questions about Michael J. Greene

What company does Michael J. Greene work for?

Michael J. Greene works for Common Place Projects, Llc

What is Michael J. Greene's role at the current company?

Michael J. Greene's current role is Managing Director at Common Place Projects, LLC.

What is Michael J. Greene's email address?

Michael J. Greene's email address is mi****@****ail.com

What is Michael J. Greene's direct phone number?

Michael J. Greene's direct phone number is +131258*****

What schools did Michael J. Greene attend?

Michael J. Greene attended Lake Forest College, Lake Forest High School.

What skills is Michael J. Greene known for?

Michael J. Greene has skills like Entrepreneurship, Crm, Business Development, Social Media, Business Planning, Customer Service, Sales, Strategic Planning, Social Media Marketing, Editing, Problem Solving, Product Development.

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