Michael Harrison Email & Phone Number

Providence, RI, US

Remote

• Responsible for all aspects of general program success, including advanced planning, building and maintaining external partnerships, budget management, staff recruiting and training, customer service and financial.
• Forecasting, allocating, and reconciling a budget of more than $4 million per cycle.
• Interviewing, recruiting, placing, and training 50+ full-time and seasonal staff members.
• Developed 2 new, platform-specific formats for conveying information to clients in 2024.
• Maintaining time and quality standards to deliver offerings to more than 3,000 clients.
• Tracking and analyzing program data to facilitate responsive change management.

Boston, MA

• Coordinated logistical details for all lines of K12 group travel, balancing supplier requirements with delivering quality products and satisfying client expectations.
• Managed the daily queue of pricing requests, reducing average turnaround time by 50%.
• Facilitated efficient program development through cross-departmental collaboration.
• Developed and audited 40+ new products for domestic and international lines of business.
• Onboarded, trained, and mentored staff members in US, Mexico, and Australia offices.

Remote

• Educated English-language learners of widely varied proficiency levels, ranging from ages 6 to 18 years old, via online multimedia learning environments.
• Administered language and academic assessments to evaluate student progress.
• Integrated online word games and altered lessons for students needing extra guidance.
• Developed activities and utilized multimedia to diversify instruction.
• Tailored lesson plans to accommodate differences in learning styles and speeds.

Shanghai, China

• Designed multi-disciplinary, age-differentiated ESL curriculum, coordinated staff training for seasonal employees, and managed day-to-day camp processes.
• Worked to develop a 5-day language immersion program, serving 500+ children, from ground up.
• Improved the success of program by making proactive adjustments to personnel and operations.
• Responsible for the ordering and distribution of several hundred units of curriculum materials.
• Interacted with customers and clients to identify business needs and requirements.

Bethlehem, PA

• Designed and implemented four semesters of instructional course materials, focused on literature and social justice, for first-year college students.
• Developed 200+ discussion and lecture-based lessons focusing on literature and social justice
• Provided mentoring, gave advice on study skills and helped students with learning difficulties.
• Collaborated with colleagues to develop engaging literature and composition lesson plans.
• Delivered tutoring services to help students grasp course material and improve grades.

Phillipsburg, New Jersey, United States

• Supported the Store Manager in the day-to-day operations of the business.
• Supervised employees in the completion of day-to-day tasks and offered performance feedback
• Provided customer support in escalated situations and worked to resolve disagreements
• Managed the overall workflow of daily practices and maintained merchandising standards

Green Brook, New Jersey, United States

• Supported the Store Manager in the day-to-day operations of the business.
• Supervised employees in the completion of day-to-day tasks and offered performance feedback
• Received, unloaded, and inventoried weekly merchandise shipments
• Provided customer support in escalated situations and worked to resolve disagreements

Master Of Arts (M.A.), American Studies

Master Of Arts (M.A.), English

Bachelor Of Arts (B.A.), English

Activities and Societies: Sigma Tau Delta English Honor Society, Spanish Club