• Supported Middle Market and Emerging Middle Market Bank Customers• Created SOPs and training materials for AMs and adjacent roles• Drove and facilitated over 250 transactions totaling $330MM in funds• Selected to participate in multiple pilots to learn and test processes that redefine the business

• Facilitated launch calls with new customers• Eliminated spreadsheet processes increasing productivity by 50%• Increased revenue from Q3 to Q4 by 54%

• Planned vendor capacity to deliver $350M + in assets annually• Allocated assets using real time data driving a 5.2% increase in on-time deliveries• Conducted body shop RFP resulting in 26.5% savings on labor rate• Negotiated pricing, SLAs, and revenue with vendors

- Implemented industry changing processes to deliver 26,271 vehicles - Established PowerBI dashboard to minimize operational turnaround time- Managed vendor performance at a transactional level

• Manage a portfolio of accounts with assets exceeding $122M• Serve as the primary customer contact for strategic alignment and operational management• Provide reporting on analytics, financial forecasts, and market trends• Promoted twice to manage critical customers with increased responsibility• Developed process to eliminate daily need for pulling rental reports saving 30 minutes a day• Selected as an integration leader for the Account Management department• Worked with training team to create training courses for Account Management department• Consistently presented to Account Management employee staff meetings to staff of over 85 employees• Recognized as vendor of the year for effective communication

• Selected to join the Specialty Team, which works closely with the largest clients, increased survey results by 7% after joining the team• Co-led a project for 4,680 customers yielding faster issue resolution time • Aided colleagues by being an active member on internal helpline