• Supervise a service team of 14 employees who provide customer service, sales and the pick-up and delivery of products to customers• Hiring, training, developing and evaluating the service team to ensure customers receive the highest level of customer service and product quality in the most efficient manner• Oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, upselling and increasing

• Developed and sustained relationships with existing customer base and built rapport as a personable and trusted representative• Maintained accounts through excellent customer service and problem solving• Upsold and cross-sold products to existing customers• Assessed client needs based on current objectives, supply and demand, and seasonable variables• Negotiated customer service agreement renewals• Inventory control

• Sponsored to tour and play golf at the professional level• Traveled to the United States and overseas to compete in tournaments• Arranged travel, tour dates, accommodations and agenda for tournaments• Worked with budgets, scheduling, reporting and training targets on a daily basis• Golf Instructor, Registered CPGA Member

• Store development - assisted with setting up new locations around the GTA• Lead sales meetings for product and sales development• Sold golf simulators• Arranged customer sales meetings to promote and sell the products to potential clients

• Checked incoming stock orders and managed inventory• Fit golfers into the proper clubs• Set up merchandise and store displays

• Scheduled employees on a week to week basis• Assisted staff in daily business operations• Handled cash and debit transactions daily• Set up merchandise and store displays• Balanced and completed bank deposits

• Opened and closed the pro shop and ensured outside services ran smoothly• Organized and ran the Junior Clinics for three years• Sold soft and hard goods to members and guests• Organized and ran the Men’s Nights and Ladies Day events weekly