Responsible for all onboarding of internal and external partner employees. Taking on the role of Security Analyst to monitor and develop remediation plans to harden the internal infrastructure and mobile landscape.

Interacting with assessment of client’s system component’s within the CDE to determine non-compliant controls, identifying the findings and collaborating with a team of security consultants to provide the client with structured remediation plans to achieve PCI DSS compliance.

Collaborates with a team of security consultants to provide the client with a prioritized roadmap of controls to implement to achieve PCI DSS compliance for level One PCI DSS Service Providers. Resolving IT issues ranging from server administration and desktop support, application installation and troubleshooting. Setup and deployment of new workstation via remote installation on all company supported assets. Point of contact for all IT needs for over 500 end users.

Provide IT tech support for the associates and vendors of Anthem Inc. Job description includes troubleshooting and resolving all desktop and networking issues across multiple domains, VPN connectivity, numerous applications, operating systems, and hardware peripherals.

Installed and maintained internet, telecommunications and cable television using handheld devices, computers and test equipment (for example, signal level meters, ohm meters, handheld applications etc.). Setup customers' personal computers with a variety of operating systems and other consumer communications devices.

Responsible for all aspects of sign making including customer interaction, digital sign design on Flexi Pro and Casmate Pro proprietary software Fabrication of sign materials, creation and application of company logos and lettering to be installed on vehicles, buildings, free standing billboards, and any other surfaces specified by the customer.

Internet support for students and faculty attending on-line classes at The University of Phoenix - Online; a first of its kind concept for on-line higher education. Responsibilities included but not limited to communicating with students and faculty, troubleshooting issues with Outlook Express and Internet Explorer as it is their primary means of attending classes on-line. Setup of new student accounts and mailboxes in Microsoft Exchange with cooperation with UoP Counselors. Incoming Level II calls that need immediate resolution.