Bij IKT Hallingdal was ik mede verantwoordelijk voor het opzetten van een nieuwe telefooncentrale voor de gemeente Hallingdal.Hieronder viel o.a. het creëren van profielen voor de verschillende telefoons, opzetten van gebruikers profielen en netwerkvoorbereidingen in de vorm van switchconfigurering. Als afronding van dit project hebben we installatiehandleidingen geschreven voor de collega’s die het support over gaan nemen en handleidingen voor de eindgebruikers.Naast het werk in de telefonie, ondersteunde ik ook de eerste en tweede lijns support.

As Team Leader, I offered support to about 1600 workstations for the Dutch Railways. I did this together with a team of approximately six to eight colleagues. This was a NT4/2000 network with Windows 98/Office2000 desktop computers in a LAN/WAN environment. In this function I did, beside the support, also the tape handling, creating and testing of new images, testing of new hardware and the compatibility with the existing hard- and software. This includes the writing of installation procedures, operating procedures and user manuals. On this account, Solvay Pharmaceuticals with about 350 workstations, I was working as the only EDS employee. This was a NT4/2000 server network with Windows2000 and WindowsXP clients with network services in several countries. A number of clients are under supervision of The Health Care Department because of the injectables they are controlling during the process. I was responsible for the second line support, installation and testing of new hard- and software, software updates, took care of the backup and restore, did physical checks on the hardware and created a hardware call if necessary.