Michael James Email & Phone Number

Lowestoft, Gb

Norwich, United Kingdom

Lowestoft

Great Yarmouth

Key Responsibilities:Ensure the smooth day to day running of the business, developing and implementing software to allow multi-agencies across the country to link up and exchange information relating to antisocial behaviour, dysfunctional families, crimes, drug abuse and much more.Managing multi-disciplined teams within the UK and India, resolving any conflicting priorities whilst building and maintaining an effective workforce.Effectively run daily scrum meetings with members of staff for multiple products.Manage testing on all current development work and have final QA before pushed out to production systems.Full accountability of developing and implementing the company’s business strategy and plans, ensuring all team members are aware of and achieve the set KPI’s.Successfully liaising with government officials, regulatory bodies, Police forces and Local Authorities from around the country.Facilitate training across the country, delivering presentations to numerous Police forces and Local Authorities.Create and implement effective direct sales strategies and lead nationwide direct sales employees toward achievement of corporate sales objectives.Travel throughout the country to deliver training sessions to clients.Enhancing company profit margin by controlling company expenditure and successfully reducing overheads whilst still maintaining a high quality service to all customers.Responsible for planning and co-ordinating the company’s activities to achieve all targets including marketing strategies and developing the company’s reputation within the market and with customers. Building and maintaining strong working relationships and networks with other trade and professional associations.Key Achievements:Introduced various systems to enhance company efficiency including implementing an accounting system, a HR system, a CRM, support ticket system, a development system and introduced scrum methodology

Lowestoft

Key Responsibilities:Utilised entrepreneurial skills to start a successful handyman business, built and maintained a solid customer base.Completed numerous key tasks including maintaining and decorating, plumbing, electrical and minor building work.

Worldwide

Key Responsibilities:Travelled the world to paint luxury Super Yachts.Worked to tight deadlines in difficult and complex situations.Led a team of 10 employees .