Michael Janowski Email & Phone Number

Toronto, Ontario, Canada

• Assisted with installation, maintenance, troubleshooting and repair of data communications circuits and equipment for the purpose of maintaining safe and effective office and parking facility operation.
• Conducted fault isolation and repair of work stations throughout the Authority, to include file server disk subsystems, file server computer and LAN communication hardware.
• Diagnosed/Repaired Equipment including workstations, point of sale terminals using hardware and software diagnostic tools for the purpose of determining appropriate actions.
• Installed/Configured software as needed for the purpose of maintaining safe and effective office and parking facility operation.
• Installed/Maintained network cabling and network as required.
• Installed and upgraded computers and peripherals throughout the Authority.

Toronto, Ontario, Canada

• Assisted clients with technical PC software and OS issues, while routing clients tickets to thehardware vendor for hardware related issues
• Updated and managed assigned incident tickets through the BMC Remedy ticket managingweb based application
• Provided support and followed up with clients via remotely connecting to their PC, phonecalls, in person site visits, and emails.
• Deescalated irate clients by giving them time to vent their frustration and focused onassisting the clients with the issues at hand
• Took service desk calls for software issues, Active Directory password resets, accountunlocks, and assistance in setting up new laptops and VPNs on PCs
• Android and iOS mobile device troubleshooting

Ontario, Canada

• Assisted clients with technical PC software and OS issues, while routing clients tickets to thehardware vendor for hardware related issues
• Updated and managed assigned incident tickets through the BMC Remedy ticket managingweb based application
• Provided support and followed up with clients via remotely connecting to their PC, phonecalls, in person site visits, and emails.
• Deescalated irate clients by giving them time to vent their frustration and focused onassisting the clients with the issues at hand
• Took service desk calls for software issues, Active Directory password resets, accountunlocks, and assistance in setting up new laptops and VPNs on PCs
• Android and iOS mobile device troubleshooting

Ontario, Canada

• Assisted clients with technical PC software and OS issues, while routing clients tickets to thehardware vendor for hardware related issues
• Updated and managed assigned incident tickets through the BMC Remedy ticket managingweb based application
• Provided support and followed up with clients via remotely connecting to their PC, phonecalls, in person site visits, and emails.
• Deescalated irate clients by giving them time to vent their frustration and focused onassisting the clients with the issues at hand
• Took service desk calls for software issues, Active Directory password resets, accountunlocks, and assistance in setting up new laptops and VPNs on PCs
• Android and iOS mobile device troubleshooting

Toronto, Ontario, Canada

• Troubleshooted PC Hardware and software issues (such as missing or wrong driversinstalled, video card failures, hard drive back ups and Windows OS reinstallations,peripherals not functioning i.e printers not connecting.
• Performed PC Hardware upgrades (RAM, HDD, SSD, CPU and heatsink with thermal paste,video cards, motherboards, and PSU installations)
• Interacted with customers to give them professional advice and tell them what was wrongwith technical and non-technical terms so that they could thoroughly understand
• Various group projects where we excelled academically and I had to collaborate with otherstudents

Computer Systems Technology - Networking, Information Technology, 3.896/4.5 Gpa (87%)

3-year advanced diploma with coop

High School Diploma

Ontario Secondary School Diploma (OSSD) with Honors Ontario Scholar