Michael Jensen Email & Phone Number

Portland, Oregon Metropolitan Area

Lead a team of FTE and ETW resources supporting a Technology function Portfolio• Lead and coach a team of Program/Project Manager professionals, including 9 direct reports, who collectively deliver the function portfolio• Lead a $20M+ data center migration program• Drive adoption of enterprise program management best practices

Manage a team of FTE and ETW resources supporting a Technology function Portfolio• Lead and coach a team of Program/Project Manager and Business Systems Analyst professionals, including a mix of 6 direct and 4 dotted-line reports, who collectively deliver the function portfolio• Support functional leaders by staffing approved, funded projects in priority order. Manage resource demand via allocation tracking file. Update forecasts monthly to optimize resource allocation across the portfolio.• Hire and retain top talent within budget. Balance cost and risk utilizing an appropriate mix of employee and contract labor.• Host regular touchpoints with Geo Program Delivery Leads to provide visibility to WHQ priorities, advocate for Geo staffing alignment, and foster global collaboration

Drove strategic Technology programs to enable an enterprise ERP upgrade, optimize holiday operations, and improve employee productivity• Served as organization Program Manager for enterprise SAP upgrade, re-platform, and business process re-design. Raised awareness by presenting program updates at leadership forums. Co-authored service catalog to connect program team with organization capability leaders. Managed work according to SAFe methodology, including participating in quarterly PI Planning, developing features, and allocating stories to sprints.• Supported 2017 Holiday Readiness by providing a single PM voice for cross-functional teams from both Digital and Technology organizations. Implemented Holiday Captain checkpoints to quickly identify and implement process improvements. Recognized for driving improved content and collaboration.• Led global program of 5 Region and Affiliate teams to upgrade over 30,000 PCs to Windows 10 and Office 2016. Delivered company-first self-service model by empowering employees to upgrade at a date/time of their choosing while avoiding $1.5M in Deskside Support costs. Developed processes to manage exceptions and report detailed metrics by Geo, Country, and Function. Implemented pop-up reminder and push migration alert processes. • Drove macOS Sierra upgrade activities supporting over 11,000 users. Leveraged lessons learned from Windows 10 program to help define Mac strategies for communications, pop-up reminders, and mandatory upgrade processes. Provided weekly metric reports to leadership stakeholders.

Portland, Oregon Area

Led key Technology projects to modernize infrastructure services and simplify the data center footprint• Led data center divestiture project. Migrated or decommissioned over 1700 devices in less than 9 months while utilizing <$900K of the $1.5M budget. Hosted daily planning sessions with core project team to plan migration waves, coordinate change approvals, and manage server, storage, and network capacity. Recognized by organization VP and company CIO for driving successful completion.• Led $20M data center expansion into a colocation facility, from RFP development and vendor selection through contract signature and initial network, compute, storage, and security infrastructure deployment. Led setup of local “mirror” site for additional capacity, geographical diversity, and application high availability.• Led deployment of VMware vRealize Automation (vRA) orchestration tool to enable virtual machine (VM) self-provisioning, automate manual tasks, and reduce the VM delivery cycle time

Portland, Oregon Area

Customer-facing PM for IT Outsourcing contract for a $27B Retail and Consumer Packaged Goods client:• Led deployment of a standardized, tiered virtual infrastructure supporting over 3000 virtual machines (VMs) across multiple clusters at 2 sites. Coordinated resources from 5 companies to implement a flexible, scalable, and highly available virtual environment using $15M new server, network, and storage hardware. Led migrations from legacy server environments to a new virtual farm. Laid the foundation for transitioning client from staff augmentation business model to utility computing. Recognized by client PM, Infrastructure Lead, Program Manager, and Global Engineering Director for outstanding leadership.• Led migration of over 60 HP-UX servers to divest 5 HP Superdomes, avoiding over $400K additional monthly lease and support costs• Drove $3M enterprise social collaboration tool deployment. Led Vblock implementation, virtual server deployment, application installation, alerting and monitoring setup, Support team ramp-up, and defect tracking.• Led data center consolidation and HQ move projects for a $1.7B client affiliate. Deployed over $2M of new network, wireless, telephony, storage, and backup technologies. Facilitated server migrations to alternate sites and storage migrations from NetApp to EMC.• Led EMC to NetApp storage migration for client affiliate covering 15 servers (17 TB) of SQL, Oracle/SAP, and CIFS data for ERP systems supporting $500M business. Coordinated resources from 5 companies to finalize Statement of Work, procure and install hardware, plan and conduct server migrations, coordinate outages, and implement local backups and remote site replication.• Led NetApp storage implementation for client affiliate covering 10 TB of CIFS, SQL and Mac data. Coordinated storage hardware installation, data migration, and backup and recovery setup.

Houston, Texas Area

• Published weekly IT portfolio update detailing project statuses, current issues, and metric trends • Led monthly PM forums covering portfolio management policy, project methodology, and best practice sharing for over 100 participants. Served as presenter and facilitated webcast recordings for event replay. Surveyed participants to gauge effectiveness and plan future topics.• Led IT resource management reporting for $160M organization portfolio. Provided scenario modeling tools incorporating demand forecasts and capacity analysis to optimize allocation of over 1900 IT resources.• Provided process leadership for IT portfolio planning. Partnered with department planners to develop annual portfolios. Led weekly planning meetings for over 30 attendees and ensured alignment with corporate guidelines.• Provided enterprise Project and Portfolio Management Center (PPM) application consulting to IT Managers, PMs, and team members.

Houston, Texas Area

• Coordinated financial Cost-Benefit Analysis documents and developed custom resource allocation reporting• Led development of quarterly Operations Review metrics and presentation. Gathered inputs from department teams, reviewed Scorecards with IT Directors, and assembled presentation for VP review with Senior VP.• Led department migration from Primavera TeamPlay to HP PPM tool, including data mapping and setup of user security profiles. Led Configuration sub-team for 1000 person parent organization.• Implemented monthly actual hours reports to summarize project hours, determine IT Innovation/Support ratio, and measure onshore/offshore resource mix

Houston, Texas Area

• Coordinated formal project approval process, including consulting with PMs on required documents, project plan setup, and project ROI. Served as liaison between PMs and management to facilitate approvals. • Developed and implemented Program Status Reports utilizing enterprise system of record data. Increased efficiency of weekly project reviews by eliminating redundant manual reports. Developed end user documentation and conducted virtual training sessions for over 70 PMs.

Greater Omaha Area

• Led application retirement project including creating project documents, facilitating issue resolution, and communicating status to stakeholders• Assisted manufacturing and distribution site consolidation PM with Design phase activities, including meeting facilitation and creation of detailed Application Design Document.• Managed intranet migration project, including requirements gathering, content development, and implementation• Coordinated implementation of Primavera TeamPlay enterprise project management application. Provided first level support for application usage, technical questions, and reporting.

Greater Omaha Area

• Managed over 1000 documents in a Lotus Notes based, web enabled document library encompassing all Quality System and various departmental documents• Ensured adherence to ISO 9001 document control standards and participated in semi-annual Surveillance Audits

Master Of Business Administration (Mba), Finance

* Program Focus: Leadership, Innovation, and Sustainability

Master'S Certificate, Project Management

Completed 7 project management training courses from ESI: * Managing Projects * Managing Global Programs * Project Financials * Project.

Bachelor Of Science (Bs), Management/Entrepreneurship

Activities and Societies: Business Club President, Iowa Phi Beta Lambda State Treasurer (business student organization), The Tack.