Michael Jensen Email & Phone Number

Camp Hill, Pennsylvania, United States

Oversee and lead a team of approximately thirty security officers in a multi-building, high demand environment.Maintain strong client communication while being the voice and face of onsite security with local client leadership.Independently coordinate and complete multiple projects and audits to ensure operational effectiveness and growth.Assess and report Key Performance Indicators and present statistics at the national corporate level.Create and restore strong relationships with local first responders such as Fire, Police, and special response.Maintain strong problem-solving skills and communication as an on-call manager.Create, edit, and audit Standard Operating Procedures to ensure accuracy and effectiveness.Create an effective training strategy to ensure efficiency and knowledge.Respond to all incidents to effectively coordinate a resolution.Maintain accurate payroll and mitigate extra time worked as able.Screen, interview, and hire potential candidates

Oversee and lead a team of approximately fifteen security officers in a high demand, high compliance environment.Respond to a wide variety of incidents and ensure the safety of guests, employees, and the business.Maintain an ongoing working schedule for security officers.Communicate between departments to ensure compliance and effectively problem-solve.Create and review Standard Operating Procedure for multi-department response to include the response of state agencies.Draft detailed reports on incidents, key performance indicators, and investigations.Review and understand large quantities of compliance and legal documents to ensure operational effectiveness.Testify in incident-related court hearings on behalf of Hollywood Casino and the Pennsylvania State Police.

Ensure the safety of employees, guests, and the business.Follow all alcohol related laws to effectively support client site.Respond to all incidents and work towards a peaceful resolution.Patrol the premises to ensure the security of the location and safety of all within.