Michael Johnson Email & Phone Number

Houston, Tx, Us

• Integrated an Mailchimp API via Node.JS, facilitating relationships with critical information to 2.1k users increased 90% click rate.• Conducted routine maintenance developing a trouble ticket system via Firebase a cloud based architecture.• Collaborated with senior engineers to create a software roadmap based on client specifications and user-guided design via React.• Participated in team meetings and provided input on deadlines, designs and enhancements to UX.• Assisted quality assurance tests to perform end-to-end testing and postproductiontesting react components via Jest.

• Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements delivered 21k reports awarded Superior Performer.• Coordinated three high level planning conferences and synchronized 326 subject matter experts from various parties to align plans with ISR strategy and eliminate redundant workload saving 100 labor hours.• Oversaw 1.3K reports on verifiable incidents, incoming suspensions and other concerns via Microsoft Office to support mission success in multiple countries by highlighting and mitigating potential vulnerabilities.• Lead 10 advanced skills courses providing real-time analysis on critical threats and conflicts world-wide in support of 10k personnel.