Michael Johnson Email & Phone Number

United States

* Accomplished Associate Chief Information Officer, CIO, Innovation Officer with a successful track record of leveraging technology to enhance business operations, improve customer experiences, and drive revenue growth. Experienced in driving digital strategy and innovation while ensuring alignment with organizational goals.* Visionary leader with a strong focus on data-driven decision-making and operational excellence, known for fostering a customer-centric approach across all touchpoints and enhancing the overall customer journey through digital channels.* Aligning the digital and innovation strategy with industry trends to excel the business. * Proven expertise in digital innovation, AI, digital media, developing and implementing strategic innovation plans, optimizing paid acquisition marketing efforts, and creating omnichannel strategies that bridge the gap between digital and brick-and-mortar operations.* Adept at managing P&L for digital businesses, achieving and surpassing sales, profitability, and cash flow targets. Skilled in evaluating and implementing digital tools and platforms to streamline operations and drive efficiency.* Strong communicator and collaborator, maintaining strategic partnerships with a deep understanding of the digital marketing landscape, including SEO, SEM, social media, and e-commerce platforms. Excels in providing inspirational leadership and driving transformative change within organizations.* Proficient in leveraging digital platforms, including Shopify, and associated applications such as Polar Analytics, Klaviyo email, Gorgias customer service and Loop Returns, to optimize e-commerce operations, enhance customer experiences, and drive revenue growth.

Nashville, Tennessee, United States

• Perform executive leadership in a $500M+ Manufacturer, Wholesaler, and Retailer specializing in mass to high-end sewing machines and accessories (Key Brands: Singer + Husqvarna Viking + Pfaff).• Focus on digital transformation (eCommerce) initiatives including digital and physical goods, B2C & B2B - working with Elastic Path, Recurly, dotCMS, Optimizely, Drupal, Avalara, and other commerce platforms. • Manage organization of 10 direct and 32+ indirect reports spanning North America, Europe, Latin America, and Asia Pacific; $20M+ budget responsibility, while serving as key member of Executive Leadership Team and reporting to Chief Executive Officer. • Orchestrate and supervise the comprehensive IT operational plan, strategy, and budget in alignment with overarching business strategy and enterprise-wide objectives.• Daily, I oversee the IT operations, data, applications, infrastructure, security, and end-user computer system teams, constantly prioritizing premier customer service and exceptional delivery.• I spearhead the creation and implementation of the annual business plan, striving to meet both immediate and long-term strategies for the Business Unit. Proactively seek out technology platforms, offerings, and services to boost the company's growth trajectories and deliver innovative solutions.• Lead daily management of IT operations encompassing data, applications, infrastructure, security, and end-user computer system teams, consistently prioritizing exceptional customer service and delivery.• Generate global IT talent assessment - create new roles, upgrade resources, and evaluate a right-sized suite of 3rd party providers assisting with key operational matters and project execution.

Nashville Metropolitan Area

• Designed metrics and process standards across all end-to-end internal information technology processes to ensure effective monitoring of the completeness, accuracy, timeliness, and cost of service for the information technology function.• Defined and prioritized business issues and challenges, identified potential solutions across a range of options (including automation, operational excellence, and process design) and lead through the successful implementation of those solutions.• Set and monitored the overall IT operational plan, strategy, and budget to deliver on the overall business strategy and company-wide goals.• Immersed in crafting an IT Security Strategy, Security Program, Information Security Risk Management, and Governance structure, leveraging top-notch security principles which culminated in the inception of a NIST CSF Security program.• Methodically aligned and collaborated with internal IT staff and a 3rd party consulting firm to engineer a comprehensive 5-year IT blueprint, highlighting necessary upgrades and associated investment requirements.• Championed the strategic modernization of infrastructure, systems, and security through an array of global initiatives including networking refresh (Meraki); global infrastructure consolidation & refresh (Dell); primary data center migration (with disaster recovery); new global VOIP phone system (8x8); new IT security training program (KnowBe4); annual IT security assessment; two-factor authentication enablement; addition of an external Managed Security Service Provider (“MSSP”); and new global IT helpdesk, service desk platform (Salesforce) based on ITIL framework.• Fostered successful collaboration with Manufacturing and Supply Chain to optimize various aspects of the product lifecycle including lean manufacturing, design-to-value, supplier integration, inbound/outbound logistics, warehousing, fulfillment, HRIS, ERP, BI and more.

Murfreesboro, Tennessee, United States

• Effectively lead, direct, and oversee all office & land operations• Establish roadmaps and growth opportunities that align with the investment strategy• Approve budget expenditures and actively participate in making strategic financial decisions• Develop, generate, secure, and maintain financial support for the company• Maintain the image and represent the company in all public relations

Greater Nashville Area, Tn

• Delivered senior leadership to a flourishing $550M+ Supplier & Retailer, specializing in petroleum products and retail consumables. Managed a team comprising of 2 direct (IT Managers) and 18+ indirect reports, with budgetary responsibilities exceeding $6M.• Took the helm of a legacy-dependent IT organization, steering it towards rapid digital transformation aimed at enhancing customer experiences (online and in-store) and modernizing obsolete architectural frameworks.• Conducted a comprehensive audit of IT staff, pinpointing crucial functional, operational, and performance gaps. This led to the creation of an IT organizational roadmap to incorporate new roles and upgrade talent pool.• Initiated strategic processes at the executive leadership level to synchronize with key strategic initiatives. Subsequently prioritized and sequenced tasks based on IT capacity.• Enhanced user experience, engagement, and conversions on applications by liaising with internal stakeholders and external agencies to align around significant technology redesign engagements for the Twice Daily and Sudden Service brands, with a focus on technology revenue enablement across 90+ retail locations.• Overhauled the IT network architecture to bolster response times, consistency, and backup/continuity. Collaborated both internally and externally to carry out a review, leading to a new go-forward design that enhances both headquarters and store performance.• Formulated and implemented an IT Security Strategy, Security Program, Information Security Risk Management, and Governance structure using best practice security principles. This culminated in the establishment of a NIST Security program.• Executed a significant in-store technology overhaul, which included Point of Sale upgrades, thereby enriching customer, employee, and designer experiences.

Franklin, Tn

• Spearheaded the operations of a $400M+ medical manufacturing enterprise, renowned for its specialization in custom wheelchair production and associated accessories.• Guided the IT organization through a transformational journey, aiming to optimize the technology stack covering a wide array of sectors including clinics, Backoffice, eCommerce, Business Intelligence, CRM, Contact Center, and Human Resource systems.• Oversaw all aspects of Technology Operations, Cybersecurity, and Enterprise Systems, including ERP, Financial, Planning, and Data Management. Managed a dynamic team of 4 direct (IT Managers and Engineers) and 16+ indirect reports along with 100+ consultants, holding fiscal responsibility for a budget exceeding $4M.• Devised and implemented substantial technology migrations spanning Networks to Applications, fostering robust collaboration, swift market penetration, and rapid iteration while maintaining effective communication with business stakeholders.• Evaluated and instituted a robust cybersecurity practice, transitioning towards advanced standards while augmenting the overall protection of the company's digital assets.• Orchestrated the transformation of legacy data warehouses and infrastructure into a hybrid on-premises/cloud-based Data Warehouse, enabling improved reporting capabilities and enhanced automation.• Achieved a 10% reduction in expenses for development, support, and hosting through strategic vendor management and by outsourcing services like development, platform hosting, and data center equipment/processing to third-party providers.

Irving, Tx

• Lead senior leadership for a thriving international hotel management conglomerate exceeding $1B in value, housing key brands such as Hilton, Marriott, Westin, Hyatt, and a multitude of upscale lifestyle brands.• Championed the complete IT operations function, shaping the technology stack strategy crucial for enhancing operational efficiency.• Supervised IT operations, mentoring 6 direct and 40+ indirect reports and consultants, and took responsibility for a departmental budget exceeding $10M. Accountable for devising and realizing technology vision, strategy, and planning, alongside flawless execution.• Pioneered strategy development and execution for system-wide modernization, transitioning from aged application suites to cutting-edge Client Server and SAAS (Software as a Service) hosted solutions, thereby enhancing Backoffice and Customer Facing aspects.• Innovatively designed and launched a $1M data center facility resource that increased service expandability and client versatility, leading to 20% faster and 100% more reliable information accessibility.• Orchestrated a successful transition of the company's productivity and email platforms to the Microsoft Office 365 cloud, amalgamating multiple email vendors for more efficient management and mobility for 3,500 users. This strategic move resulted in increased office productivity and heightened team collaboration.• Accomplished a significant 15% reduction in IT expenses related to development, support, and hosting by employing strategic vendor management and outsourcing key services such as development, platform hosting, and data center equipment/processing to third-party providers.

Irving, Tx

Lewisville, Tx

Nashville, Tn

Hermitage, Tn

Nashville, Tn

Master’S Degree, Cyber Security

Bachelor Of Applied Science (B.A.Sc.), Information Technology Management

Associate In Applied Science (A.A.S.) Information Technology Management, Management Information Systems, General