Michael Jolley Email & Phone Number

Michael Jolley is a IT Manager at Armstrong Transport Group.

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  It Manager

  Armstrong Transport Group

  Mar 2019 - Present - Charlotte, North Carolina, United States

  • Support Dev-ops team by creating, updating and closing Jira service tickets.• Provision new software and hardware for use, following established security policies.• Test reported company software issues by recreating user experience to relay to, the Dev-ops team properly.• Responsible for troubleshooting user issues ranging from desktops, laptops, tablets, ipads, or any other company-wide connected devices• Perform Tier 2 and Tier 3 support for problem… Show more • Support Dev-ops team by creating, updating and closing Jira service tickets.• Provision new software and hardware for use, following established security policies.• Test reported company software issues by recreating user experience to relay to, the Dev-ops team properly.• Responsible for troubleshooting user issues ranging from desktops, laptops, tablets, ipads, or any other company-wide connected devices• Perform Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.• Complete inventory control measures to replenish and maintain IT equipment.• Detail upcoming software upgrades and system sprints to team members.• Manage onboarding and offboarding of employees.• Contribute to root cause analysis to determine core reason for failures and errors.• Support quality team members during corrective action updates.• Monitor resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.• Document testing procedures for developers and future testing use.• Provide network support services for devices such as hubs, bridges, routers, and other hardware.• Test functionality and compatibility of new programs or updates in comparison to existing applications.• Walk individuals through basic troubleshooting tasks. Show less

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  Barber-Scotia College