Michael Joy Email & Phone Number

I enjoy team dynamics and the day-to-day challenges to achieve larger goals.Solving problems for customers is job #1.***Sourcing, Account Team, and Operations Manager; 9-years dedicated account team experience; 6-years call center/support desk experience; 20+ years 24/7/365 support expectation in 3PL-field services industries***Throughout my career, I have been fortunate to work within solid operations environments. Beginning in logistics and supply chain at FedEx, I learned the importance of the time-value of information and building meaningful relationships. As third-party inventory control for manufacturing operations, finished-goods pack-out and shipping, there were daily challenges that built a strong foundation in requirements determination, operations management, service delivery performance, and small-package/LTL/TL transportation.Shortly after my time at FedEx, I aligned my call-center management and metrics experience to secure a role leading the managed services ATM support desk operations for Diebold-Nixdorf. This opportunity would be the beginning of a 16-year career at Diebold. Working for one of America’s most trusted names in banking services and FinTech, I learned best practices from many tenured employees and industry leaders. Managed and integrated services, vendor performance, global supply chain, account team management and OEM service maintenance all fell under the umbrella of services provided for ATM network management and governance.