Michael K. Email & Phone Number

San Antonio, Tx, Us

Bamc, San Antonio

- Perform network architectural and configuration changes; network performance analysis; and hardware/ software enhancements to the network infrastructure.- Cisco FEX, Cisco 3650/3750X/3850/4500/6500/9300/9400, Nexus 5K/7K- Be proficient with network management software and network testing equipment for maintenance, real-time monitoring- Managed network monitoring using tools such as Solar Winds (Orion), Cisco Prime- Utilized Cisco ISE and ACS- Daily use of IPAM-Bluecat (Proteus) and DHCP (Win) servers- Lead and participate in network upgrade projects, transitions, and degrades.- Created network diagrams using Visio software.- Monitored network traffic traversing firewall (Palo Alto) to ensure source/destination IP address, ports are allowed/denied

San Antonio, Texas Area

Support engineering and deployment of network and security solutions. Field network infrastructure surveys, data analysis, network design, and implementation as part of an established network design engineering team in support of customer requirements. Assembled and configured switches, WAP installation, and tested LAN connectivity.

San Antonio, Tx

Monitor and troubleshot complex hardware, software, and network problems to over 1,000 end user devices. Periodically applied Win updated patches to devices. Able to transfer all relevant files to new devices. Troubleshot VPN and wifi laptop issues. Participated with mass migration of devices to Win10 by an allotted time frame. Acted as interim lead technician during recruitment of replacement and provided training for new employees. Utilized Active Directory and maintain work flow using Remedy Ticketing System.

Provided remote desktop support to customers involving troubleshooting assistance with wired and wireless home network setup, routers and network configurations for all OS. Experience working with desktops, laptops, mobile devices, printers, and other peripherals. Provided remote desktop support for wireless gateways. Properly document all interactions using Remedy ticketing system.