I am a CompTIA A+ & Network+ certified computer network and electronics specialist who can provide various services, including troubleshooting Microsoft, Linux, and macOS devices, digital investigations, building PC workstations, IT consultation, electronic device repair, and laptop refurbishment. I am proficient in computer system administration, and I have a solid understanding of computer network concepts, protocols, and troubleshooting methods.I am pursuing a Bachelor of Science in Computing & Information Systems at Athabasca University, where I am learning about computer system administration, website design, graphic design, software development, and electrical engineering. I am motivated by challenges and opportunities to learn new skills and technologies, and I aspire to become a computer system administrator and cybersecurity expert in the future.In addition to my technological skills, I have worked in the physical security industry, where I documented, monitored, and investigated incidents utilizing access control software, CCTV footage, and various customer relationship management tools (CRMs). I am skilled at dealing with prospects, clients, and legal authorities by email, telephone, and in person. I am also trained to respond effectively in high-stress environments and emergency situations. I have extensive knowledge of fire panel operations, use of force, and emergency response procedures. Standard First Aid & CPR/AED Level C Certified.Core Skills:• 7+ Years of customer service experience working within the city of Toronto• Cloud services (AWS, Microsoft Azure, & Google Cloud Platform)• Computer system administration (macOS, Microsoft Windows XP/Vista/7/8/10/11, Linux)• Computer network concepts (DNS, DHCP, IPv4/v6, OSI & TCP/IP protocol suits)• Network troubleshooting (Wireshark, command-line, DNS, DHCP, Load Balancing, & more)• Troubleshooting & solving computer hardware and software issues• Virtualization & virus investigations (Azure VMware, Oracle VirtualBox)• Gateway, firewall, & anti-virus installation & configuration• Knowledge of standard network ports and protocols (UDP & TCP)• Microsoft Dynamics 365 & Condo Control customer relationship management tools (CRMs)• Website design (HTML, CSS, JavaScript)• Electrical design, logical/physical layouts, knowledge of different types of cables• Software development in Visual Studio (C#, C++, and Java beginner experience)• Microsoft Office Word, Excel, PowerPoint, Outlook, and more• Strong written and verbal communication skills for reports and client interactions