Michael K. Murphy Email & Phone Number

Highly driven and successful Senior Level Manager with extensive Technical Program/Project Management, Business Planning, Financial Management, Operations, Implementation, Production Support, Quality Control, Information Technology, Change Management, Domestic/International daily Operations, Supply Chain, Federal/State Regulations, Contract Negotiations, Vendor Management, and Enterprise Standards development. Extensive knowledge and experience directing Complex large scale enterprise wide Information Technology, Business Operations, Process Re-engineering projects both Domestically and Internationally for Fortune 500 International Corporation. I am a go to Senior Level Manager with the working knowledge, real time experience, and lessons learned to get the job done for you. Core Competencies• Quality Control • Malcolm Baldridge Experienced • Process Re-engineering • Program Management • Project Management • Information Technology • Acquisitions • Mergers • Contract Negotiations • Operations • Retail • Call Center • Repair • Billing • Network • Construction • Budget • Regulatory • Business Planning • Cost Containment• Program Management Masters Certification

• Manage and Direct Revenue Production Operation to resolve daily suspended record counts between 30-34 million records. This includes Wireless Wireline Voice, Data. • Operational Scope includes Domestic and International for both Consumer and Business.• ROI averaged 5072% in 2007 and 7250% in 2008 with an annual revenue recovery in excess of $75 million annually.

• Transformed Technical Standards, Supporting Infrastructure and Desktop Applications domestically and internationality reducing update process from 2 weeks to 4 hours. • Re-designed and expanded the overall IT Test and Change Management processes to ensure Mission Critical system availability resulting in 12% external customer satisfaction increase.• Directed Proactive Monitoring of system availability and real time response time resulting in 21% reduction in latency.

• Conceptualized, directed the design, development, test, implementation, and sustaining of voice and data technologies enterprise wide for over 8,000 Call Center/Retail employees.• This delivered the first large scale Multimedia Technologies Infrastructure Architecture in the Telecommunications and Service industry.• Results include reduced cycle time, latency reductions, end user performance improvements, and operating expense reductions in excess of $18 million annually.

• Pioneered, designed, developed and implemented desktop standardization, data base, and the infrastructure for National Call Sharing to Sell and Service Bundled Products.• This resulted in the Marketing and Implementation of the first bundled product offering within the Telecommunications industry which prompted interviews with Wall Street.

• Directed a staff of 75 developers and 80 clients to define, design, develop, test and implement Sprint’s Intelligent Computing Environment (SPICE).• The results delivered a standard Customer Interfacing Provisioning and sustaining application with revenue in excess of $9 billion annually.

• Directed National Process Improvement Initiative with 15 management direct reports and matrix organization in excess of 100.• The process improvement net financial impact was $421 million annually. This also resulted in the formation of Sprint’s New Local Telecom Division.

• Developed, negotiated, measured, reported and analyzed internal Corporate Objectives and external Federal and State Regulatory Objectives• Resulted in Federal and State compliance and multi million revenue increases for 18 State operations with 12 million customers.

• Managed installation and repair of 48,000 consumer accounts.• Directed $23 million outside plant engineering/construction organization.

Managed multi state Repair, Test and Assignment Call Center.

• Managed multi state Installation and Repair for large business accounts.