Michael Kay Email and Phone Number
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A self-motivated, confident and organised professional with a wealth of experience in fast-paced customer facing roles, with the last 7 years specialising in Customer Success and Account Management. Determined to have a positive impact on others through working as part of a team and autonomously. An individual with excellent interpersonal and communication skills with a track record in delivering effective development opportunities, events and support services to students across a range of disciplines.
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Senior Customer Success ManagerEcoonline Global Aug 2024 - Present -
Customer Success ManagerEcoonline Global Sep 2022 - Jul 2024 -
Relationship ManagerBadminton England Apr 2022 - Aug 2022West Midlands, England, United Kingdom -
Student Engagement Coordinator - Athletic Union ClubsAston Students' Union Oct 2020 - Apr 2022Birmingham, England, United Kingdom -
Sport Performance CoordinatorDe Montfort University Nov 2018 - Oct 2020Leicester, United KingdomPerformance: - Achieved highest ever BUCS ranking, from 68th to 63rd (2018–19 season) - Coordinate and deliver DMU presence in BUCS programme and local leagues - Provide operational support to clubs to enable them to fulfil fixtures: organising transport, booking facilities, registering for competitions and submitting results - Combine travel bookings where possible to minimise cost and environmental impact - Support facilities scheduling, balancing needs of clubs, coaches… Show more Performance: - Achieved highest ever BUCS ranking, from 68th to 63rd (2018–19 season) - Coordinate and deliver DMU presence in BUCS programme and local leagues - Provide operational support to clubs to enable them to fulfil fixtures: organising transport, booking facilities, registering for competitions and submitting results - Combine travel bookings where possible to minimise cost and environmental impact - Support facilities scheduling, balancing needs of clubs, coaches and external bookings - Assist management with budgets and finances for all BUCS and local league costs - Prepare financial reports for the Sports Performance Manager - Source, appoint, monitor performance and pay match officials for all matches - Ensure timely and appropriate organisation of club trials, tasters, friendlies, preseason, training camps and other relevant programmes Development: - Respond to all general enquiries received from students, coaches and other universities relating to club administration and fixtures - Monitor developments in local, regional and national sports organisations - Maintain a large and amicable network across various sports bodies and universities - Coordinate various events and projects with my team, including an annual awards evening, Varsity and various promotional and outreach/recruitment activities - Process and track requests for additional club training and competition needs - Implement training received, including Equal Opportunities, GDPR and Health & Safety Show less -
Sport AdministratorUnion Of Students Sep 2017 - Nov 2018Derby, United KingdomPerformance: - Achieved highest ever BUCS ranking, from 56th to 39th, (2017–18 season) and awarded ‘BUCS most improved university of the year’ (first university to win the award twice) - Administered and delivered the BUCS programme, alongside other competitions - Managed all facilities scheduling, compiling club and activity training timetables - Attended relevant BUCS/NGB/Club meetings throughout the year, liaising with key internal and external stakeholders… Show more Performance: - Achieved highest ever BUCS ranking, from 56th to 39th, (2017–18 season) and awarded ‘BUCS most improved university of the year’ (first university to win the award twice) - Administered and delivered the BUCS programme, alongside other competitions - Managed all facilities scheduling, compiling club and activity training timetables - Attended relevant BUCS/NGB/Club meetings throughout the year, liaising with key internal and external stakeholders Development: - Acted as Club Development Officer for five sports clubs, reviewing and implementing development plans, risk assessments, budgets and targets - Encouraged and assisted students in forming new sport clubs, promoting them to achieve long-term stability and success - In partnership, oversaw kit tender process for entire university; had sole responsibility for logistics: design, orders, budget, and maintaining relationship with company - Liaised with the University’s Sport Dept and Sports Centre staff strengthening key relationships, bringing cohesion to the sport performance and development strands - Supported the coordination of annual SU events, including Varsity, Awards Night, SU elections, training conference, club AGMs and EGMs, open days and recruitment days - Supported clubs with organising socials, fundraising events, and committee elections - Ensured all clubs upheld and adhered to legislations and internal polices within the organisation, and provided training for new committees to ensure compliance - Adhered to and actioned the banking procedure and processed all sale transactions, including club and society memberships through the online MSL system - Updated SU website (hosted on MSL) by providing timely and relevant content Show less -
Sports Development AssistantAston University Aug 2017 - Sep 2017Birmingham, United Kingdom- Delivered university football development plan, to achieve a higher FA hub status - Identified and obtained funding opportunities to create more opportunities - Analysed participation data to identify trends and maximise facility usage - Delivered Welcome Week activity, encouraging sport on campus through engaging prospective and disengaged students to try sports - Led on Sport Ambassador programme, recruiting, directing and managing volunteers -
Vice President Student ActivitiesAston Students' Union Jun 2016 - Jun 2017Birmingham, United Kingdom- Oversaw a £70,000 budget and co-ordinated 36 sports clubs and 80 student societies - Achieved the highest student sign-up in both sports clubs and societies in 8 years - Achieved highest turnout in Student Union elections in 7 years - Achieved the highest BUCS ranking in 5 years. - Along with Sabbatical Team, secured Students Union a new £10 million building in the heart of the campus and a £200,000 block grant increase from the University for ASU - Assisted coordination… Show more - Oversaw a £70,000 budget and co-ordinated 36 sports clubs and 80 student societies - Achieved the highest student sign-up in both sports clubs and societies in 8 years - Achieved highest turnout in Student Union elections in 7 years - Achieved the highest BUCS ranking in 5 years. - Along with Sabbatical Team, secured Students Union a new £10 million building in the heart of the campus and a £200,000 block grant increase from the University for ASU - Assisted coordination and delivery of Freshers’ Week for over 3,000 new students - Organised the annual Athletic Union Ball, achieving the highest record attendance with over 500 students- Re-branded and re-launched the Aston Student Union Award evening Show less -
Regional Student ChairBritish Universities & Colleges Sport (Bucs) Jul 2016 - May 2017West MidlandsElected as regional student chair who has responsibility for representing and communicating the needs, concerns, and aspirations of sabbaticals and administrators in the West Midlands region. Represented the regional views at advisory board meetings and relayed feedback. -
Trainee SupervisorSainsbury'S Aug 2008 - Sep 2011NantwichBuilding on two years’ experience as a Customer Service Assistant, I was in charge of twenty people on tills, authorising colleagues’ sales and cashing up tills. I also dealt with customer complaints and queries. Member of the overnight team in charge of stock replenishment.
Michael Kay Skills
Michael Kay Education Details
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Bsc Accounting For Management -
Distinction, Distinction, Distinction -
Brine Leas High School
Frequently Asked Questions about Michael Kay
What company does Michael Kay work for?
Michael Kay works for Ecoonline Global
What is Michael Kay's role at the current company?
Michael Kay's current role is Senior Customer Success Manager at EcoOnline..
What is Michael Kay's email address?
Michael Kay's email address is m.****@****n.ac.uk
What is Michael Kay's direct phone number?
Michael Kay's direct phone number is +4478516*****
What schools did Michael Kay attend?
Michael Kay attended Aston University, Reaseheath College, Brine Leas High School.
What are some of Michael Kay's interests?
Michael Kay has interest in Stocks And Shares, Social Media, Playing And Watching Sports, Card Games.
What skills is Michael Kay known for?
Michael Kay has skills like Account Management, Social Media Marketing, Teamwork, Customer Engagement, Business Strategy, Business Analysis, Business Development, Marketing, Customer Service, Customer Experience, Sales, Microsoft Office.
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English Lakes Hotels Including Low Wood Bay Resort & Spa, The Wild Boar Inn, Lancaster House HotelWindermere2aol.com, englishlakes.co.uk -
2mhk.me.uk, saxonica.com
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