Michael Keating Email & Phone Number

Technology has been my passion for the last 20 years as a professional, and for years more as an enthusiast before that. In this time, I have seen many challenges, but also many possibilities. I’ve seen technologies improve as well as fall away. Products have started from humble beginnings, to the vast set of services we see today. But not everything evolves at the same pace; some things are as old as they are new. From gadgets to business technology improvements, to Operational Technology challenges, the ever changing face of how we use technology systems allows us to work smarter on a global scale. It also challenges us to do better locally, and focus on securing our environments without compromising capability and scale. In 2024, I’m proud to be working in the rail industry, focusing on Operational Technology infrastructure architecture and Cyber Security, including designing systems using international standards for securing OT and ICS infrastructure. It is critical that the cyber security of OT systems is not compromised in the process of connecting and integrating to IT systems, while ensuring operations and safety aren’t affected. These lessons should not be learned the hard way.I also specialise in delivering security solutions for OT systems using Commercial Off the Shelf tools, and service management with an Operational Technology context. My knowledge and experience in legacy systems, service desk solutions and infrastructure design and management all play a part in securing and running critical infrastructure.

Listed skills include Customer Service, Customer Experience, Customer Satisfaction, Team Leadership, and 28 others.