Michael Kessler Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Job Accountabilities - Measure exposure, analyze risk, Price, Quote and set coverage - Decline - Negotiate terms/conditions - Service account - Processing - Manage agencies - Cancellations - Manage profitability - Renewal underwriting - Apply principle/practices to insurance - Participate in marketing presentations to assigned agents/brokers - Promote Zurich products and services in order to increase penetration within agency plant. - Communicate with Agents and Insured.Business Accountabilities - Business Analysis, recognize and respond to needs of customers. - Support implementation of customer initiatives and provide status updates - Resolve technical problems by referring to policies, procedures, specifications - Compare alternatives for solving problems or improving procedures or products and provide recommendations - Provide technical expertise for short-term, defined scope projects.Performance Management Accountabilities - Model behaviors that demonstrate commitment to corporate values. - Take accountability for participating in the performance management cycle. - Participate fully as a team member and contribute to the improved performance of the team. - Expand knowledge and exchange it with team members and business partners . - Take action to manage own personal development.

San Francisco Bay Area

• Service the needs of the customer and support others who maintain relationship with customers• Respond to inquires quickly and completely, provide status updates • Recognize and respond to or refer opportunities• Identify and resolve problems by referring to policies, procedures, standards• Take action to improve professional performance and manage personal development• Determine appropriate course of action• Make suggestions to improve procedures

Zürich Area, Switzerland

• Customer consultant for non-life and life insurance products• Developed risk plans for private and corporate clients and advised them in insurance questions such as pension plans, healthcare, liability, travel, legal protection, and property insurance matters• Successfully managed a customer portfolio of over 500 clients, with an increase of 80 clients in one and a half year

Zürich Area, Switzerland

• Worked in several departments: internal audit, stock exchange, accounting, tax, and customer consulting• Assured compliance of the banks’ activities with internal and external regulations• Managed the banks invoice system and ensured payments were made in a timely and efficient manner• Prepared tax statement for our customers by checking the trades of sell and buy in their securities• Prepared PowerPoint, Word, and Excel documents for our customer consultant meetings

Zürich Area, Switzerland

• Developed customer relations resulting in a consistent international clientele that regularly visited our store and an increase in turnover to over 50% • Responsible for purchasing the store’s inventory and ensured compliance with monthly budget• Sales consultant for all of our articles with a monthly average turnover of USD 100,000 • Managed daily accounting activities including cashing up by the end of the day to make sure the till was correct and depositing the money in the bank