Michael Keys Email & Phone Number

New York, Ny, Us

Greater New York City Area

TroubleshootingRepairCable Television InstallationTelephone InstallationData InstallationCustomer Service

Providing work from home customer service to customers worldwide for Microsoft Xbox Live:Using home phone and own pc and internet services• Provide troubleshooting of Xbox entertainment gaming system• Provide network troubleshooting• Resolve billing issues• Implement new services to customers such as subscriptions, software and repair.• Help with equipment set up via phone and internet

Providing technical troubleshooting to customers worldwide.• Resolve issues including international roaming, no service, business services, manualroaming, multi user feature add/drop, network failure in different parts of the world,data troubleshooting, voice troubleshooting, blackberry, Treo network technical issues,and tickets filed. • Provide troubleshooting support and wireless equipment for over 120 countriesworldwide. • Providing single point relationship to corporations regarding domestic andinternational wireless services • Implementation and maintenance of voice and data features to corporate and individualusers. • Provide network voice and data service updates to all clients all over the world • Train new representatives.

Provided pest control services for over 200 business clients per month.

Managed all “core and shell” to “turnkey” operation construction projects. • Managed construction/facilities projects in existing or newly acquired space. • Space manager for over 200 clients in 700,000 SF of space • Supervised facilities planning, new construction, and office expansion • Directly handled new space acquisitions, budget preparation, contractor selections,permit acquisitions, construction management and client service. • Pre-purchased all “long lead” item(s). • Provided oversight of projects that ranged from $5,000 to $12,000,000 • Managed construction projects for corporate branch offices in Boston, Los Angeles,Whippany New Jersey, and Dallas. • Directed on-site management of projects, including travel. • Managed construction of new space, all installations and post construction moves.

Responsible for interdepartmental client moves on and off site • Assistant space planner • Responsible for HVAC, cleaning, security and communications • Supervisor of messenger/mailroom.