Michael Kidd Email & Phone Number

Michael has 25 years of experience in technical support roles in the IT industry, starting as a trainee Tandem systems programmer and working up to Technical Team Leader roles. During this time, Michael has performed a vast array of duties, including;• Change Management Analyst (Caltex)• Database Administration • Card Systems database Administrator (Caltex)• Card Operational tasks• Creating System performance reporting• Managing “Operational Excellence” technical meetings• Liasing with third party software vendors• Liasing with third party Business Partners• support production systems (incl. banking & warehouse applications), • support of operating systems,• analytical problem analysis and problem resolution,• managing hardware upgrades,• perform customer service / Technical support enquiries,• perform disaster recovery testing, • provide 24x7 support, including pager support• conducting system performance analysis and tuning,• provide support for application development team,• implementing automation,• security administration,• security audit reviews, • capacity planning, • systems assurance testing, • software evaluation, configuration and implementation, • writing technical documentation, • writing (programming) system utilities, • implementing message filtering, • performing console consolidation, • conduct operator training.

Listed skills include System Testing, System Design, System Administration, Systems Engineering, and 2 others.

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  Aged Care Support Worker

  Thompson Health Care

  Dee Why, Nsw, Au

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  Sydney Grammar School

  High School