Michael Kiddle Email & Phone Number

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, United Kingdom

Nottingham, England

Ruddington, Nottingham

Server support for a leading mobile telecommunications company working in line with service agreements and working towards SLA’sMonitor management tools, investigating and resolving incidents / problems working with the customer and specialised teams. Responding to high priority incidents in a professionally and timely manner Planning and undertaking changes to software/hardware as agreed with the customerMaintaining good liaisons with the customer representatives for incident management and change management.24/7 infrastructure support looking after over 1000 physical and virtual servers with various technologies such as Exchange, SQL, Citrix, Backup Exec, VMWare, NetApp

Molson Coors Account, Burton Upon Trent

Supporting the clients servers network both physical and virtually to an ITIL standardKnowledge of using VMWare via Vsphere Console creating and maintaining virtual systemsNetApp server console experience on SAN storage and NAS BackupsScripted server builds (HP Proliant Servers)Microsoft server hotfixes patching cycles using HPSA & Manual Methods Basic knowledge of SCCM for patch management and software distributionBack-up and restore of SQL Database

Molson Coors Account, Burton-Upon-Trent

Working in a small customer focused team providing versatile support to a large multinational corporation assisting in change management working to SLA's in an ITIL environmentProviding user enrolment support on an Intel platform; dealing with new starter profiles, server access, domain control, group policy, security issues, telephony system and terminations through Active Directory and Exchange ManagementAdministering SQL Database accessDaily backups, restores, disaster recovery and tape management (NAS / CA Arcserve)Liaising with different departments to implement changes and determine global problemsWorking closely with the Wintel team providing server support and escalating issuesHelping keep training and support documentation up to dateHelped in the roll out of upgrade to Windows 7

Molson Coors Account, Burton-Upon-Trent

Providing comprehensive I.T. support to the customerAvailability and support of all live systems, predominantly Windows Servers and As400s 24X7Fault diagnosis and resolutionSeverity call management and customer liaison working with support teams and third partiesDaily backups and restores as requiredMonitoring of system jobs and completion of production schedules on servers and As400User enrolment and completion of requests for change

Working within a customer-focused team providing 1st and 2nd line technical support to a large multisite corporate customer via the telephone, proxy and remote assistance.Supporting approx. 4000 users covering all user applications including MS Office, Windows XP, Windows ‘95, Windows NT Workstations, Windows NT Server, Windows 2000 server, MS Exchange 5.5, IBM i-series Systems.Resolving issues relating to printers, Microsoft products, in house applications and networking.Assisted in the co-ordination of severity calls and downtime of applications and hardware with other IT and business teams. Helped in the testing and roll out of upgrade to Windows XP. Provided the in-house training for new starters into the Helpdesk and providing training documentation

Successfully completed a 50 week industrial placement in the Training Support Unit)Working alongside the New Start Manager in general admin work, helped co-ordinate events and meetings, researched and constructed a mapping report and assisted with and distributed a nationwide newsletterI also spent 2 months in the HR department. Where I was heavily involved in the recruitment of 5 undergraduate placements, assessed the application forms and covering letters, planned and completed a two day assessment programme and assisted with the general administration work.