Michael Kimble Email & Phone Number

Water Corporation

• Responsibilities:
• Working in a team of about 10 people, we’re responsible for 1400 servers, 2500 users
• Project billable work. Creating or updating Detailed Design documents based on Solution Architecture and Security Risk Assessment.
• Implementing above projects and documenting handover to support
• Taking escalations from junior members of the Enterprise Operations team
• Managing of my Incident and Task queue while keeping customer happyKey Skills/Technologies:

St John Ambulance WA

• Responsibilities:
• Working in a team three, we’re responsible about 150 servers, 700 users (office staff, 000 call takers and paramedics)
• Taking escalation from Service Desk / Desktop
• Managing of my Incident and Task queue while keeping customer happy
• Documenting and training for Service Desk
• Hardware replacement

WA Police

• Responsibilities:
• Desktop Support work based at Police HQ in East Perth. Involved on-site support at places such as the triple 000 police call centre, Joondalup Police Academy, Internal Affairs and the AFP, plus remote support to all.
• While on-site fielding questions from non-police workers to all manner of police rank, often in ad-hoc fashion
• Queue management, resolving tickets in a timely fashion and keeping the customer happy.Key Skills/Technologies:
• Microsoft Windows XP / 7
• Microsoft Outlook

Landgate

• Responsibilities:
• Desktop Support work based at Landgate in Midland.
• Queue management, resolving tickets in a timely fashion and keeping the customer happy.Key Skills/Technologies:
• Microsoft Windows XP / 7
• Microsoft Outlook
• Microsoft Office

Belridge Senior High School

• Responsibilities:
• End user support for teachers and students
• User account management
• Application support
• Dealing with students who have had work deleted to setting up Principals new computer, and everything in between.Key Skills/Technologies:
• Microsoft Windows XP