Interfaced with 6 customer teams through day-to-day issues, upgrade and scalability planning, environment strategy, and platform migrations. Provided after-hours assistance for critical production issues.- Executed research and design of a new business continuity portal for documentation and reporting; product will standardize review process for ~400 organizations- Managed project implementation from scoping through go-live- Mentored and coached 3+ new team members- Lead internal responsiveness initiatives, improving team-wide support KPIs- Developed features and minor bug fixes for internal dashboards and process tools- Served as subject matter expert for customer Disaster Recovery best practices- Orchestrated an annual food drive; increased donations by 100% over a 2-year period,totaling 25,000 meals ($8,000)

Programmed tool for extraneous word extraction from text collections, streamlining topic modeling and creation of descriptive models for researchers.

Graded projects, provided course feedback, and supervised online discussion forum for 26 students.