Michael Kostka Email and Phone Number

• Processing of historical records, includes re-housing in proper storage materials, inventory, and cataloging of photographs, paper documents, and objects.• Scanning of photographs and paper documents to create access copies for Club members and staff.• Research the origin of photographs and identify individuals and events pictured.

• Answered incoming respondent phone calls and emails regarding screening reservations and account questions.• Created and set-up screening invitations and maintained screening databases.• Conducted post-screening assignments, such as the counting of screening invitations and the tabulating of screener and recruiter credit recognition.• Facilitated online focus groups by supervising Zoom meetings and submitting results to various department supervisors and project clients.

• Created, revised and sent invoices to various production companies and corporations.• Contacted clients regarding project purchase order numbers and bi-monthly aging invoice reports.• Inputted project data into company accounting software and spreadsheets.• Aided company department supervisors through the various stages of ongoing research projects.

• Collaborated with Director of Customer Experience to provide a joyful experience for all customers and members of the KonMari community.• Communicated with customers and resolved their concerns and issues.• Uploaded and quality assured all product pages for the e-commerce launch.• Assisted with the creation of shipping and handling procedures for the KonMari product warehouse.

• Organized corporate materials for the pre- and post-screening process.• Assisted and conducted audience check-in through multiple facets of verification and theater organization.• Distributed, collected and sorted post-screening audience survey materials for tallying results.• Aided with the assembling of the post-screening focus group members and documenting of group feedback.

• Provided all third party vendors with information and materials needed to conduct focus groups and in-person survey research.• Monitored and communicated status of current and upcoming television pilot projects.• Troubleshot fieldwork issues and recommended solutions to external third party vendors and internal stakeholders.• Handled administrative tasks associated with projects, including creating quota spreadsheets, maintaining project databases, and closing out studies.

• Restructured existing and created new document filing systems for the company’s multiple contractors.• Reviewed, edited and organized incoming employee expense reports.• Organized and documented past and incoming receipts from the company’s multiple contractors.• Facilitated the office’s shedding process, supply renewals and project material acquisitions.

• Performed structured testing on experimental production versions of company software to ensure software performance before public consumption.

• Monitored incoming customer orders for account fraud and pricing accuracy through company software.• Conducted audits on in-progress and completed customer orders.• Performed structured testing on experimental production versions of company software to ensure software performance before public consumption.• Checked the software of Curbside-affiliated companies through production testing and driving to various Curbside-affiliated stores (CVS, Pizza Hut, Sephora, Yelp).• Assisted with customer service concerns through various channels of communication.

• Fulfilled customer orders from designated partner stores using company software.• Greeted and interacted with customers while reviewing and distributing orders.• Communicated with Help department and customers about customer inquires and product discrepancies.• Trained and guided new Customer Associates on company software and procedures.• Oversaw the management of the location, which included ordering operational inventory, maintaining appearance of company’s Pod kiosk, and communication with mall and Target management.• Communicated with company officials on day-to-day operations including the filing of reports, management of operational funds, and resolving location situations.

• Staged featured products with the construction of vendor-approved displays.• Managed the updates to prices changes on hundreds of store items.• Aided with closing store duties including the submission of closing sales numbers and the reorganization of department products.• Assisted the Customer Service department with cashiering and customer transactions.

• Assisted customers through the entire purchasing process by providing product information and completing the transaction.• Executed store returns by examining returns and providing requested monetary reimbursement.• Performed miscellaneous department and store duties, which included maintaining store cleanliness and organization.

• Relocated a portion of the Archive’s collection of films, tapes, and other media to new storage facility.• Constructed storage structures for collection housing.• Assisted Archive staff with various office and facility maintenance tasks.

• Assisted customers through the entire purchasing process by providing product information and completing the transaction.• Received, distributed and shelved incoming and outgoing books.• Provided telephone assistance to customers requesting product information and/or special product ordering.• Performed miscellaneous duties to maintain store cleanliness and organization.

• Provided housing and on-campus support for residential students and on-campus personnel.• Organization and distribution of mail for resident hall personnel and student residents.• Miscellaneous office and deck duties in request by resident hall Supervisors.

• Constructed well-rounded collections of independent films to fill a semester-length calendars at Eastern Iowa's premiere source for independent, art house, foreign, and classic cinema.• Worked concessions and ushered. • Promoted films and special theater activities around University campus.

• Performed assigned office duties (copying, faxing, filing, and stocking of office equipment and supplies).• Worked with multiline telephone and messaging systems.• Provided script coverage assistance by reviewing company script backlog and upcoming projects.• Conducted feature and television department research for current and upcoming projects.

• Supervised various pool locations around South Jersey.• Maintained pool safety and cleanliness.• Performed miscellaneous company activities.