Michael Kulas Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, Australia

- Day to day management and operations of datacenter facility with over 300 customer and internal computer networking racks- Management of internal security access software and hardware including the provisioning, decommissioning and auditing of access prox cards for small and large government and private organizations- Testing and maintenance of UPS, diesel generator and mains power monitoring including full and partial load diesel and UPS testing- Testing and maintenance chilled water loop facility cooling including operations of CRAC units and coordination of contractors for preventative maintenance and repair of system: We have done upwards of 50k’s worth of major repairs in the first half of 2018- Engaging contractors for various maintenance, installation tasks throughout datacenter- Managing customer and contractor induction and facility tours- Setting up of customer and internal computer/ networking racks- Running of computer networking rack cross connects and carrier fiber and copper connections

Adelaide, Australia

- Operate, monitor and administer Wi-Fi Internet Networks in the Adelaide CBD and surrounding areas over Cisco WLAN Controlled environments- Coordinate and support field technicians and contractors installing Wi-Fi networking equipment and Wireless Access Points- Plan, configure and deploy Wi-Fi networks for special events such as the Womadelaide Festival, Fringe Festival and Tour Down Under- Fault resolution of Fiber Optic and DSL backhauled wireless access points, routers and switches including site work where applicable- Provide technical support to users of the network, participants in the national Hotspot program (owners/ workers within retail spaces) and internal staff utilizing the network- Update the configuration, firmware and hardware of the many various components of the Cisco driven network- Utilize, manage and update the node-monitoring software in place to ensure the various nodes in the network remain online- Maintain internal documentation/ training material on the workings and functionality of the network

Adelaide, Australia

- Train and support new members of the Customer Support Specialist (CSS) team- Document, develop and update the CSS training program- Develop and deliver other training sessions when requested by management- Document new processes relating both new and existing CSS staff- Be an escalation point for CSS staff for complex support queries and matters- Take Helpdesk Escalation and Wholesale inbound calls during busy periods (overflow)

Adelaide, Australia

- Assisting Customer Support Officers on the Internode Helpdesk with questions relating to technical support queries from customers- Helping to develop better workflow plans and procedures for both the CSS and Helpdesk teams- Logging and working through faults with Internode’s wholesale DSL providers and Corporate Support team- Providing feedback and training to Customer Support Officers- Working with other departments within Internode for various technical support matters- Providing after hours first level technical support for Internode’s Corporate Customers- Coordinating major incidences both for reporting and management purposes

Adelaide, Australia

- Train and develop new employees in the Helpdesk team to be up to the correct standards to provide excellent technical support to Internode’s customers- Support new employees on the Helpdesk to develop their skills- Assess whether new Helpdesk employees are suitable to become permanent after their probationary period- Liase with Team Leaders to develop the training program- Provide other Mentors with support and advice in the responsibilities of the position

Adelaide, Australia

- Provide technical support for Internode’s Internet products for both business and residential customers- Configure and test hardware for Internode’s customers (both in the sales and troubleshooting areas- Diagnose and log DSL faults with the Telstra Broadband Helpdesk- Assist other Helpdesk employees with their roles on the helpdesk team- Researching various technical problems and recording solutions for future reference.- Writing and development of Helpdesk processes

Adelaide, Australia

- Providing technical support for BoldWeb Internet’s dial-up and ADSL customers.- Designing and administering BoldWeb’s technical support webpage - Discussing possible Internet solutions with various business representatives.- Assembling and upgrading PC’s for Bold Computer customers.- Providing extensive customer support to both BoldWeb Internet and Bold Computer customers.- Selling computer hardware, software and Internet