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Michael L. Email & Phone Number

Customer Success Director at Acis (Australia)
Location: Brisbane, Queensland, Australia 9 work roles 1 school
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Role
Customer Success Director
Location
Brisbane, Queensland, Australia
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Michael L. is listed as Customer Success Director at Acis (Australia), a with 14 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Michael L..

Michael L. previously worked as AU Account Manager - Amazon Hub at Amazon and National Sales Specialist - (2IC) (Accounting & Professional Services) Expansion Sales at Myob. Michael L. holds Bachelor Of Business, Management - E-Business from Queensland University Of Technology.

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Email format at Acis (Australia)

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Acis (Australia)

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About Michael L.

Business Technology Advisor with over 30 years of Account management, client relationship development and Sales Leadership experience in the ICT, Telecommunications & Accounting and Professional SaaS sector industry. I have a Bachelor of Business in Management - E-Business from Queensland University of Technology and multiple Certifications in Leadership Mindsets, Sales methodologies such as Challenger, JB Driving to Close, Value Based Selling programs and LinkedIn Sales Navigator. I have a deep understanding of what it takes to coach best practice sales behaviours, build successful long term strategic relationships, partnerships with partners and clients. I’m passionate about empowering and enabling high performance sales teams that help businesses digitise their processes and transform their operations to remain competitive in the industry. My ability to identify key opportunities and execute on effective sales strategies has enabled me to drive significant growth revenue growth and customer satisfaction throughout my career. I worked with ANZ companies to help them make faster and smarter decisions to improve their business performance. By leveraging latest SaaS and ICT cutting edge technology solutions, I’m committed to helping clients achieve greater efficiency, productivity and profitability.

Listed skills include Customer Experience, Solution Selling, Presentation Skills, Sales Process, and 46 others.

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Michael L.'s current company

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Acis (Australia)
Acis (Australia)
Customer Success Director
Website
Employees
14
AeroLeads page
9 roles

Michael L. work experience

A career timeline built from the work history available for this profile.

Customer Success Director

Current

Brisbane, Queensland, Australia

Acis is Australia's largest premier provider of Business and Investment structures platforms for the Accounting, Legal and wealth communities.We take on the legal burden and adminstrative of creating industry company structures and restructures, so our clients don't have to. Acis powerful platform is used by accountants, lawyers and wealth advisors to mitigate legal risk, provide high quality business structured documents, revenue opportunities and drive higher value client… Show more Acis is Australia's largest premier provider of Business and Investment structures platforms for the Accounting, Legal and wealth communities.We take on the legal burden and adminstrative of creating industry company structures and restructures, so our clients don't have to. Acis powerful platform is used by accountants, lawyers and wealth advisors to mitigate legal risk, provide high quality business structured documents, revenue opportunities and drive higher value client relationships. Our team of industry experts don't leave our clients at risk through a lack of legal oversight and guidance.The Acis platform brings together an expert team with our in-house Legal & Client services team to provide company registrations, trusts, legals services and SMSFs to ensure the integrity of every structure is provided with the highest quality standards. Practices anticipates tech-driven operational efficiencies, up to date across industry compliance legislative standards, client documents provider, reduced legal mitigation risk and superior secure protected outcomes for clients. Show less

Mar 2024 - Present

Au Account Manager - Amazon Hub

Brisbane, Queensland, Australia

Managed and assisted Hub optimisation Partner engagement and network performance for the AU Hub Lockers Pick-up and Returns service, a scalable and efficient solution for last mile delivery. Collaborated closely with the Amazon Global Hub team to monitor, strategize, and implement mechanisms that delivered cost savings and improved customer experience for Amazon and its AU Partners across multi-channel logistics industries.

Aug 2023 - Oct 2023

National Sales Specialist - (2Ic) (Accounting & Professional Services) Expansion Sales

Brisbane, Queensland, Australia

I work with ANZ companies to make faster, smarter decisions to improve Business performance. My role as a National Sales Specialist is to assist the Territory Manager in driving the existing team’s results by enabling their capacity, commitment and capability. I work alongside key stakeholders to gain a further understanding of how the sales teams can uncover new business opportunities & enable efficient workflow solutions to delivers a better client experience for our clients.•… Show more I work with ANZ companies to make faster, smarter decisions to improve Business performance. My role as a National Sales Specialist is to assist the Territory Manager in driving the existing team’s results by enabling their capacity, commitment and capability. I work alongside key stakeholders to gain a further understanding of how the sales teams can uncover new business opportunities & enable efficient workflow solutions to delivers a better client experience for our clients.• Provide leadership support and upskill development coaching to the QLD & VIC based team.• Salesforce reporting & client engagement, pipeline management, risk assessment and portfolio coverage.Working closely in partnership & understanding my clients’ across AU key priorities and challenges, we project plan together to achieve positive successful business results. National based Account Management with clients in designated segments, delivering value to existing clients with the view to increase engagement and adoption of MYOB Business Management Platform through delivery of the SaaS Connected Practice Vision.• Demonstrating SaaS solutions to clients• Assist partners in planning and implementing a cloud strategy for the Accounting Practices’ & SME clients.• Assist Territory manager in Leadership of the team and achievement of team revenue goals & personal development growth in the team's sales roles. As a National Sales Specialist (2IC), I help Practices & Enterprise SME business' migrate across onto SaaS & Business Management Platform for efficiency advantages, offer financial services solutions to generate revenue stream for the practices’ to ensure productivity across the team are achieved and providing more diverse revenue Advisory Services for the Enterprise & SME clients across multiple industries. Show less

Dec 2020 - Aug 2023

Senior Client Manager

Brisbane, Queensland, Australia

Senior Client Manager, primary objective was to manage Client account relationships and provide strategic consultative Accounting Practice Solutions to the QLD Territory of Accounting Firms, Practices and their SME clients. Understand Accounting Practices' processes and the software & transactional platforms used. Demonstrate Accounting Practice Solutions software to Practices in order to create efficiencies for their current workflows & compliance processes. Managed a… Show more Senior Client Manager, primary objective was to manage Client account relationships and provide strategic consultative Accounting Practice Solutions to the QLD Territory of Accounting Firms, Practices and their SME clients. Understand Accounting Practices' processes and the software & transactional platforms used. Demonstrate Accounting Practice Solutions software to Practices in order to create efficiencies for their current workflows & compliance processes. Managed a Territory Portfolio of 70 Accounting Practices across QLD & Regional. Presented and clearly outlined MYOB values and product roadmaps for both SME Cloud & Practice Solutions. Hosted and presented to a number of strategic complex software workshops and regional conference events. Helping Practices & SME business' migrate across onto Cloud Accounting Platforms for efficiency advantages, generate revenue with productivity and providing more diverse Advisory Services. Show less

Dec 2015 - Dec 2020

Senior Account Executive

Brisbane, Queensland, Australia

As an Senior Account Executive, my primary objective was to develop positive relationships, provided effective business solutions and demonstrated value to my clients. I achieved positive outcomes for Telstra, by understanding the issues and needs unique to each client and established mutually profitable relationships. I was accountable for developing relationships with Telstra channel Partners and Vendors to strengthen our brand leadership in the market place.I… Show more As an Senior Account Executive, my primary objective was to develop positive relationships, provided effective business solutions and demonstrated value to my clients. I achieved positive outcomes for Telstra, by understanding the issues and needs unique to each client and established mutually profitable relationships. I was accountable for developing relationships with Telstra channel Partners and Vendors to strengthen our brand leadership in the market place.I constantly explored new business opportunities to ensure I achieved and exceeded all Key Performance Indicators (KPI’s). Consistently achieved yearly growth sales revenue targets per annum quota. I consulted and implemented a wide range of Strategic ICT solutions in Cloud Computing based products such as SaaS, IaaS & IP / MPLS Networks and Unified Communciations to enable business efficiency and increase productivity. I developed and implemented strategic account management plans to fulfill client needs and achieved sales revenue targets. I managed multi-level account relationships up to senior level and generated sales and pipeline forecasts and comprehensive performance reports for senior management with proactive portfolio planning and preparation monthly. Lead and directed a virtual team with my aligned resources in the delivery of tailored client solutions across a range of multiple products in ICT, Mobility and IP / Cloud Enterprise Platforms & Managed Data Network Services. I collaborated with the Senior Legal and Commercial Divisions to manage risks, change management and ensured appropriate pricing strategies are negotiated and secured to achieve clients objectives and goals. Managed a Territory Portfolio made up of diverse various Industry verticals including Retail, Medical & Health, Financial & Professional Services, Legal & Accounting, Transport & Logistics, Manufacturing from $5M up to $20M across Telstra's Enterprise & Large Corporate clients. Show less

Jan 2011 - Dec 2015

Account Executive

Brisbane, Queensland, Australia

Managed a $6M Portfolio of 80 clients

Jan 2008 - Jan 2011

Account Manager

Brisbane, Queensland, Australia

Managed a $2M Portfolio of 150 clients

Jan 2007 - Jan 2008

Ip Data Consultant

Brisbane, Queensland, Australia

Worked as part of Telstra Enterprise & Governments IP Provisioning team, my accountabilites were: post sales quality control of project orders, scoping new order request, provisioning, implementation and project management.Primary Skills- Provisioning Telstra's MPLS Networks & IP Solutions - Modifications of Telstra's MPLS Networks - Project management- Change management - Team Coaching - Assigned as an Subject Matter Expert on the Development and… Show more Worked as part of Telstra Enterprise & Governments IP Provisioning team, my accountabilites were: post sales quality control of project orders, scoping new order request, provisioning, implementation and project management.Primary Skills- Provisioning Telstra's MPLS Networks & IP Solutions - Modifications of Telstra's MPLS Networks - Project management- Change management - Team Coaching - Assigned as an Subject Matter Expert on the Development and implementation of the Remote Working Access project for Commercial Wi-Fi across multiple Enterpise clients - Conducted Desktop feasibility studies on Infrastrucure & Exchange nationally for products across ADSL, Business DSL, Frame Relay & IP Solutions - Managed and assigned scheduled Field Technicians to specific allocated Projects- Worked closely in collaboration with the Telstra Account Executives & Project Managers to ensure all provisioned projects are Implemented successfully for their assigned portfolio of managed clients. Show less

Jan 2003 - Jan 2007

Sales Consultant

Brisbane, Queensland, Australia

Worked and Supervised across multiple Departments: - Home Office Computers & Software- Sound & Audio Visual - Small & Large Appliances - Men's Suits & Fashion Specialise in: • 5 Star Customer Service • Visual Merchandise • Stock Management

Jan 2000 - Jan 2003
Team & coworkers

Colleagues at Acis (Australia)

Other employees you can reach at acis.net.au. View company contacts for 14 employees →

1 education record

Michael L. education

FAQ

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What company does Michael L. work for?

Michael L. works for Acis (Australia).

What is Michael L.'s role at Acis (Australia)?

Michael L. is listed as Customer Success Director at Acis (Australia).

Where is Michael L. based?

Michael L. is based in Brisbane, Queensland, Australia while working with Acis (Australia).

What companies has Michael L. worked for?

Michael L. has worked for Acis (Australia), Amazon, Myob, Telstra, and David Jones.

Who are Michael L.'s colleagues at Acis (Australia)?

Michael L.'s colleagues at Acis (Australia) include Matt Neibling, Mitchell Harding, Emily Pritchard, Marcus Raward, and Dale Wright.

How can I contact Michael L.?

You can use AeroLeads to view verified contact signals for Michael L. at Acis (Australia), including work email, phone, and LinkedIn data when available.

What schools did Michael L. attend?

Michael L. holds Bachelor Of Business, Management - E-Business from Queensland University Of Technology.

What skills is Michael L. known for?

Michael L. is listed with skills including Customer Experience, Solution Selling, Presentation Skills, Sales Process, Consulting, Channel, Strategic Partnerships, and Mpls.

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