Michael Kasper Email & Phone Number

Rogers, Mn, Us

Minnetonka, Minnesota, United States

- Level 2.2 Technician for Marco's Managed IT department. - Provide remote technical support for Marco MIT clients. - Review the current systems and make technical and process recommendations- Maintain client documentation- Support multiple companies with end-user requests and third-party business applications- Assist other technicians as needed- Provide coaching, training, and technical knowledge to other technicians on the T1 and T2 teams

Fargo, North Dakota, United States

- As the Technical Support Specialist, I serve as the first point of contact for end-users seeking technical assistance over the phone or email.- I specialize in performing remote troubleshooting through diagnostic techniques and asking pertinent questions.- Implemented and administer several different systems including Jamf Pro, Service Desk Plus, Endpoint Central, and Tableau.- Perform remote management and patching of company-owned devices including iPhones, laptops, and desktops.- Maintain professional and technical knowledge by attending educational workshops and reviewing knowledge base publications.- Execute administration of Microsoft 365 services including Exchange Online, Teams, SharePoint, and Active Directory.- Designed and deployed multisite video conferencing and training solutions for all OTR drivers.- Responsible for the update and overhauling of all IT documentation for the IT department.- Oversaw design and rollout a new ticking system.- Lead administrator for software deployment and patching solution.

Fargo, North Dakota Area

- A brand ambassador for driving expansion of AT&T products and services for the Fargo/Moorhead area.- Deliver first-class customer service to drive new experiences with technology. - Problem solve complex issues. Assist with mobile accounts, cellular activations, and AT&T promotions. - Coach sales strategies, and train employees on mobile activations, AT&T products and services, and the use of internal software. - Consistently met monthly sales goals of staying in the Top 100 of Best Buy stores for AT&T sales.

Fargo, North Dakota, United States