Michael Keys Email & Phone Number

West Bloomfield Township, MI, US

Virginia, United States

• Demonstrated a track record of successfully managing logistics operations, specifically for high-profile client’s such as 7-11, achieving significant improvement in efficiency, cost reduction, and service quality.
• Providing in-depth knowledge of industry legal rules and guidelines supported client on safety policies and procedures fostering a culture of continues improvement, safety and high standards in logistics and supply.
• Executing excellent organizational communication and people skills to optimize logistics operations driving sustainable growth, ensuring the seamless servicing of client ‘s distribution needs.

Garner, North Carolina, United States

• On a day-to-day basis, I achieve operational budget and optimize objectives for fulfillment center by overseeing inbound and outbound operations. I lead, motivate, and guide high-performing teams, comprising operation.
• Collaborated with support staff to ensure adequate resource allocation for various projects and initiatives.
• Solicited ideas and feedback to identify successes and opportunities for continuous improvement within organization.

St Louis, Missouri, United States

• Manage the staffing level of approximately 300+ employees, with emphasis on motivating workforce. Control cost associated with purchasing, maintenance, and travel. Create a friendly, clean and safe environment for all.
• Deliver operational budget and optimize operation objectives
• Network with leaders across operations to execute quality initiatives

Baltimore, Maryland, United States

• My primary responsibilities in this job role were to conduct comprehensive training for all associates to effectively communicate policies as primary source of support for team. I guided, mentored, and motivated.
• Formulated and established performance goals and targets aligned with customer demand, while maintaining high standard of accuracy and quality.
• Strategized and developed effective plans aligned with business objectives in coordination with various support teams, such as safety, ops integration, loss prevention, and human resources.

Baltimore, Maryland, United States

• During this tenure, I cultivated high-performing teams and implemented efficient merchandising processing strategies within distribution center to drive exceptional operational outcomes. I implemented process.
• Optimized staffing levels and achieved company goals by developing and maintaining precision-driven accuracy standards.
• Streamlined and managed workflow of multiple departments to fostering associate engagement through communication of compelling and well-defined vision.

Baltimore, Maryland Area

• Analyzed financial reports, introduced tools, and demonstrated innovative products to maximize profitability and revenue growth. Managed a mini subgroup consisting of 10 stores within the region. Provided consultative.
• Evaluated issues, identified opportunities for improvement, developed reporting and tracking, and recommended process improvements.
• Developed budgets and create goals for clients to achieve personal and business development goals.
• Owned financial success of each of the 10 stores within the mini subgroup which grossed over $10M annually.
• Developed training and recruiting programs to develop solutions for staffing issues and policy conversions.

Baltimore, Maryland Area

• Managed inventory to meet high volume sales goals. Supervised teams to ensure OSHA and safety regulations were consistently followed. Oversaw a team of 150 employees, 5 different teams, 4 senior team leaders, and 4.
• Responsible for top 36 stores out of 434 scoring online fulfillment throughout 4th quarter resulting in 22% gross profit for the end of the quarter.
• Established long-term relationships with senior leadership to provide support to the present time.
• Maintained an OOS percentage of over 94% consistently during tenure.
• Recruited, trained, and developed talent to build a strong team of employees.
• Developed strategies to maximize employee relations and retention.

Baltimore, Maryland Area

• Provided competitive analysis and product planning. Communicated information to key stakeholders in a timely manner. Oversaw a staff of 3 senior team leaders, 2 team leaders, and 50 team members.
• Managed $1.2M worth of products daily.
• Oversaw a $20,000 labor budget per month and an overall store budget of $85,000 per month for labor.
• Achieved a 92% productivity score, remaining 90%+ backroom location accuracy score for nine months consistently before being promoted to Executive of Operations role.
• Developed strategic initiatives to ensure customer and provider service issues were resolved quickly to ensure customer satisfaction.
• Coordinated and implemented cross-functional initiatives to ensure results and goals were achieved.

Baltimore, Maryland Area

• Co-managed the second largest Enterprise branch in the Baltimore region with over 200 rental cars.
• Assisted in producing one of the top sales leads in Baltimore which covered 36 branches for 6 months consistently.
• Managed cost control, assessed financial statements, and processed accounting documents to ensure precision and accuracy.

Baltimore, Maryland Area

• Trained and developed new employees to ensure compliance with policies and operating procedures.
• Developed and maintained branch operations plans.
• Complied with proper underwriting practices to ensure efficiency.

Baltimore, Maryland Area

• Evaluated customer service performance of peers to develop strategies to maximize the customer experience and improve customer relations processes.
• Led a team of employees to meet project deadlines on time and within budget.
• Developed sales and marketing strategies to consistently achieve or exceed sales quotas.

Master Of Science, Supply Chain Management

Bachelor Of Business Administration - Bba

Activities and Societies: Alpha phi alpha

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 4.0

Bachelor Of Science (B.S.), Business Administration