Michael Snow Email & Phone Number

Kansas City, Missouri, United States

Lowell, Arkansas, United States

During my tenure at JB Hunt, I faced significant challenges, particularly when two managers on my team departed within three months of my arrival. The Shipper team, already in disarray, had previously lost another two managers in the past year. Despite recognizing the issue, I aimed to avoid appearing as a job hopper, having a track record of over three years in previous roles. I wanted to improve the situation and committed to staying for at least a year.Taking on a troubled Mobile development team and a Web team, I discovered the mobile product was in terrible shape with no releases in eight months, undefined work, and a lack of proper branches. With high turnover (PO, Lead Dev, Mgrs) I assumed additional roles and spent the next seven months rebuilding the team, addressing a steep learning curve, and emotional management challenges. My web team continued to implement a few features, and my exposure to web tech expanded in regards to things such as Kubernetes and ADO. During my time with Shipper, a high turnover led to hiring many developers and two managers. But what I feel is a credit to me, none of these were for individuals I managed.Despite numerous discussions with my director, being the only manager for nearly 6 months, and having worked over 55 hours per week since June ’22, it was requested that I do more. Recognizing the impact to my health and my family, I made the decision to resign on June 22, 2023.While I initially felt frustrated, I now appreciate the valuable experience gained. I suspect directives from higher levels influenced a return-to-office mandate post-Covid. Despite the challenges, I conducted numerous interviews for managers as well as developers. I navigated team frustrations without losing a team member. Most importantly, I maintained professionalism, leaving the Shipper team in a better position than I inherited it.

Lees Summit, Missouri, United States

My time at Lynxspring was enriching, starting as a developer and progressing to Software Operations Manager. Then, while gaining my MBA, I became Development Manager as my predecessor departed. Lynxspring operates in Building Automation, specializing in a niche market. Reporting to the R&D Director, our team devised a device facilitating the porting of Niagara software for controlling machinery, lights, and diverse applications.As the lead creator for the Niagara driver on our proprietary network (OnyxxNetwork), I empowered the control of HVAC systems, pumps, and building lighting. The Edge 534, our most successful product, spawned another triumph with the Edge 514.In this compact company, I juggled various roles—Scrum Master, Product Owner, Operations Manager, and Release Manager. As a Product Owner, I collaborated with stakeholders to discern product needs. Serving as Scrum Master, I refined processes, fostering trust with stakeholders. Managing releases, I orchestrated seamless updates in collaboration with support and marketing. In operations, I streamlined device building and testing, implementing quality tracking.Reflecting on my impact, my code runs in buildings, universities, cruise liners, federal courts, local restaurants, and major gas stations. Collaborating globally, I assisted customer in installations, contributing to energy conservation and making the world a better place. Departing Lynxspring for new opportunities at JB Hunt, I sought career advancement and fresh challenges.

Overland Park, Kansas

Worked as an Application Developer as well as an analyst. Daily routines included... -- Defining needs of a project -- Writing UNIX scripts to receive data from outside sources (ETL) -- Writing SQL code to load data into databases (ETL) -- Managing departmental reports

Fort Scott, Kansas

Oversaw most day-to-day operations of a call center of 350 employees. Job duties included... -- Scheduling based on expected call volumes -- Creating reports for external clients as well as Internal reports -- Working with clients to strategize on how to meet their expectations better -- Guiding Team Managers to ensure they understand expectations for their campaigns -- Reporting directly to the Call Center Director to provide updates as needed for ongoing operations

Master Of Business Administration - Mba, Management Information Systems, General, 3.94

Bachelor Of Arts, Computer Science, 3.7

Activities and Societies: Upsilon Pi Epsilon (UPE) honor society -- Summa Cum Laude -- Volunteer tutor for Computer Science Department