1. Solicits and books freight from new and existing customer accounts.2. Seeks new customers in defined area through creative prospecting and telemarketing efforts. And builds strong relationships with customers.3. Monitor customers TMS and emails in a timely manner and respond appropriately.4. Contacts Agents, Truck Coordinators, Contractors, Drivers and Carriers in effort to move freight.5. Tabulates correct mileage and rate charges, insure correct agents commission splits, and issue advances in accordance with established company guidelines.6. Provide rates on rate bid packages.7. Analyzes problems as they arise and use independent judgment in conjunctions with others to determine best solutions with regard to customer satisfaction and Mercer profitability.8. Enters Loaded, Empty, Advance and Check Calls for trucks that call.9. When a call is received from a Carrier, inquiring about loading for Mercer, finds him a suitable load. If there isnt any in the system, enters him into the system. Encourages the Carrier to load continuously with Mercer, or call us whenever they need a load. Exhausts all Broker loading opportunities.10. Answers any question the Agent may have pertaining to the use of their computer. Dont criticize; rather help them with training and encouragement.11. Provides excellent service to all your contacts: Agents, Customers, Drivers, Contractors and any Employees.12. Covers for Agents in their absence.