Michael Lajewski Email & Phone Number

Buffalo, Ny

• Responsible for providing technical advice and solutions to address project requirements• Formulates and defines system scope and objectives through research and fact finding to develop or modify complex information systems• Provide preliminary budgets for identified projects in Initiation Phase to Business Information Partners• Install, test and implement technical solutions and create supporting documentation for these efforts• Work closely with vendors to complete project and for resolution of problems

• IT Project manager and technical resource for network, POS and field system installations. • Specializes in new facility build outs, large scale installations, and system upgrades for sports stadiums, parks, resorts, and airports. • Responsible for several projects of varying size at any given time. • Manages project teams consisting of multiple vendors, unit staff, corporate resources, and contractors. • Responsible for all project management phases.

• Responsible for providing first-level technical phone support to over 3000 customers in a WAN/LAN environment, including computer hardware, software, network/password, PDA and multimedia support. • Managed and log all incoming problems and requests and actions taken to resolve them. Assigned advanced technical issues to appropriate second-level personnel and communicated widespread technical issues to customer base. Provided follow-up status to end-users in accordance of specified support policies and procedures and ensure closed problems are adequately documented. • Performed desk side technical support at corporate the headquarters. Performed installation, maintenance, diagnostics, repair and upgrades of PCs, peripherals, software and PDAs and provided technical assistance for hardware and software purchases.

• Lead the team and drive the financial and operational outcomes of the Precinct• Recruit, train, develop and coach Agents and other store personnel• Optimize customer satisfaction and loyalty• Manage the repair, installation, and service of computer and consumer electronics products• Communicate strategies goals to the team in a clear, accurate, and timely manner• Develop business plans with senior management• Maintain a clean, welcoming, and organized Precinct• Precincts outside of a Best Buy store only: Manage entire store operations while performing as on-duty manager

While at the Circuit City Store, interacts with customer and other Circuit City employees, answering questions regarding home and small office productivity products, peripherals, software, upgrades and installations.• Sells and utilizes necessary parts and accessories to provide an optimized solution for the customer.• Tutoring: Communicates and Coaches customers on the proper and optimal use and care of their new purchases.• While at the customer's home performs services andsells/upgrades.Travels to customer’s home or office to provide solutions.• Accurately and promptly completes all necessary work order and sales formsTraining & Education• Actively facilitates the training of other Product Specialists, Technicians and Managers.• Participates in developmental training and certifications• Independent marketing efforts to drive service and sales awareness