Michael Lam Email & Phone Number

Alhambra, Ca, Us

Alhambra, California

- Assisting and implementing the transition and training from health plan administration software EZ-Cap 5.0 to 6.0.- Analyzing department workflow with Department Director to improve training of new employees and current employees.- Evaluating and investigating customer service team inquiries for overpaid, underpaid claims and provider disputes. - Maintain a system to assure claims are processed in a timely manner and receive the necessary attention

Diamond Bar

- Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way in accordance with HIPPA guidelines.- Provided support and assistance to claims supervisor and physicians regarding claim inquiries, check tracers, and disputes.- Coordinated with claim examiners to conduct research and respond to provider calls to reach resolutions.

Greater Los Angeles Area

- Supervised over 10 employees while overseeing the operation in the warehouse and retail showroom.- Negotiated with Chinese factories in China for all imported products to maximize quality and profitability.- Planned and prepared showroom and trade show conventions layouts for product displays.

Greater Los Angeles Area

▪ Assisted in the collection, review, analysis, and reporting of client outcome data. ▪ Collaborated with LAHSA data management staff to ensure that data is accurately entered into the Homeless Management Information System (HMIS). ▪ Complied data for weekly progress reports, quarterly performance report, and the annual performance report through Microsoft Office

Minor, Geographic Information Science And Cartography

Certificate, Chinese Language And Literature

Bachelor Of Applied Science - Basc, City/Urban, Community And Regional Planning