Looking after direct reports in EMEA region holding regular 1 to 1's and supporting them in career journey.Running annual team reviews and growth conversations.Team management to make sure work load is acceptable, processes are followed and completed tasks are being done to a high level.Assist in setting quarterly goals in line with the business goals.Running team meetings and attending department leadership meetings.As well as still doing tasks listed in previous company position.

Managing IT for the Reading office with a capacity of 210 being primary contact &Also supporting EMEA staff, and holiday cover for our Belfast office.Creating, responding to ticket within SLA and regularly updating them.Doing IT Procurement for hardware for each quarter to cover EMEA.Managing mobile device contract - New & Renewals and device Procurement.Managing budget on Blanket PO's.Support for project rolloutsManaging hardware inventory for UK.Hardware refreshes (imaging and data transfer) and upgrades.Manage working relationships with 3rd party vendors for repairs, support and procurement.Support meeting rooms, Install new AV equipmentOn-boarding & Supporting new staff membersImproving IT processesImproving IT perception in the business and staff experience.office expension, patching and racking new network equipment.Training new IT membersBeing go to person in the EMEA team for anwsers and escalationimplementation of ideas to improve knowledge building.Interviewing for new team members.

IT Systems Support EngineerCompliance managementMobile device managementDay to day supportPrimary support contact for remote UK staff and our 2 other UK offices primary contact for 250 staff and supporting 1400 in EMEA.Assist with project roll outsDevice refreshes and imaging and upgradesSupport to Apple Mac's and Windows Based Products.

Task Undertaken in this job are:-1st and 2nd line tasks done remotely.3rd line tasks are carried out at different client sites.Client Management, IT Road Maps and IT Reviews and RecommendationsProject Management and implementationSupport to Apple Mac's and Windows Based Products.Support a wide range of different industries. Events, Media, Chambers and Investment companies just to name a few with hardware and software.

IT Service Desk Coordination1st and 2nd line Support tasks for HQ staff and remote working staff.Support of Apple Mac and Windows computersCreating and implementing new processes for the service desk.

(Was a University Placement year, however applied for a normal advertised job and was successful)Roles done:-1st and 2nd Line. (Promoted)Was hand selected to do a Computer Refresh Program Deployment to Kent Libraries across the county lasted 6 weeks.