Michael Lam Email & Phone Number

United States

• Managed and led a team of 20+ staff members, providing direction and support in daily operations
• Oversaw employee scheduling, ensuring adequate coverage during peak hours and optimizing labor costs.
• Conducted staff training sessions on customer service, food safety protocols, and company policies.
• Conducted regular audits of cash handling procedures to ensure accuracy and compliance with company standards.

• Demonstrated the ability to adapt to business needs in a fast paced environment.
• Quickly acquired necessary skills such as cash handling and register functions in addition to delivering a positive customer service experience.
• Being able to learn quickly and multi-task on the job while managing essential responsibilities that improved business functions by 90%.
• Interviewed and qualified candidates that best meets the needs of business goals. Acted as the go to lead and the subject matter expert to new team members in helping them ramp up to be successful in their roles.

San Francisco Bay Area

• Prioritized in delivering a positive customer experience answering questions and meeting their needs.
• Took initiative to uphold store standards by ensuring the store is neat and organized before opening.
• Kept track of inventory to ensure item counts were up to date and accurate. Reduced time by 60% by reorganizingthe backstock items by size, style, and color.

Bachelor'S Degree, Marketing, 5Th Year

Associate'S Degree, Business Administration And Management, General, 4Th Year

Education record