• Responsible for management of Inbound Sales Team• Provides weekly coaching, training and updates to up to 29 direct reports• Created new incentive programs for sales team members which resulted in a 10.17% increase in add-on revenue over the first year• Implemented new incentive program that helped raise inbound sales yearly add-on revenue to over $5.5 million• Identified different key metrics to further track and improve sales numbers with team members• Handles escalated customer calls and works to diffuse potential issues with customers• Responsible for hiring/promoting internal and external candidates• Co-facilitates Perks and Recognition Team that plans monthly contests and giveaways for team members

• Responsible for managing daily operations for eight-person team• Monitored key metrics and service levels for Amazon, eBay and Walmart marketplaces• Oversaw workflow for calls and emails to ensure proper turnaround goals were met including scheduling team based on volume• Managed customer review sites TrustPilot, TurnTo and Google Trusted Stores

• Responsible for refining and streamlining marketplace order processes• Managed Amazon, eBay and Walmart order issues• Handled customer service issues with BorderFree international orders

• Managed shifts both opening & closing the store• Wrote schedules• Maintained Health standards and Safety• Positively contributed toward store scorecard goals on a consistent basis