Michael Lanfear Email & Phone Number

United States

Chicago, Illinois, United States

• Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
• Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)
• Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
• Provide strategic resolution to… Show more
• Provide strategic resolution to escalated customer service issues
• Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.

Chicago, IL

• I have worked with both our Civilian and Federal sides of CDW
• April 2019 – May 2021 Federal Team - Navy CANES / NIWC
• May 2021-Janurary 2022 – Shared resource for Civilian /Federal Account Managers
• January 2022 – Present Civilian Team - Dept of Energy
• Worked with Account Managers on Process Improvement
• Consulted with Account Managers on sales opportunities to maximize profit

Chicago, IL

-Receiving inbound sales and customer service calls from new and existing CDW customers regarding new accounts and support requests-Promptly identify, research, and resolve inquiry requests using tools and product knowledge-Provide customers with answers to help resolve their issues or direct them to the appropriate department-Administer and foster a.

Merrillville, Indiana

• Responsible for greeting the customer at the door and promoting the “Bob’s Way” of honesty, integrity and transparency
• Studied all aspects of products and services to become proficient in the items in order to sell them effectively
• Worked though customer objections such as: price negotiations, delivery time, and merchandise availability with tools like financing, lay-away, lease to own, and delivery and service options
• Exceeded minimum protection plan of 4% of total merchandise… Show more
• Exceeded minimum protection plan of 4% of total merchandise sold. Tracking at 7% at end of August
• Followed up on deliveries with phone calls and thank-you letters

Hammond, IN

• Responsible for maintaining the building and grounds at the Indiana Welcome Center located in Hammond, Indiana. These responsibilities included all electrical, plumbing, carpentry, and grounds keeping that were needed..
• Worked closely with all clients who wished to use our exhibit hall for their functions. Responsible for solving problems that may arise before and during events.
• Was a key member in… Show more
• Was a key member in constructing and maintaining “A Christmas Story Comes Home” a multi-window display depicting the movie “A Christmas Story” originally from Macy’s in New York. This is the biggest event The South.

Griffith, IN

This was a summer job for the Griffith Public School system. I was the leader of a work crew that consisted of my college peers. During the summer we had to move out an elementary school that was closing as well as build a playground for another elementary school. The move out consisted of organizing and moving out classrooms to one of three other.

Griffith, IN

Was part of a crew that cleaned and maintained the parks around the town of Griffith. We also worked with the town during the many events that were held throughout the summer.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Education record

Activities and Societies: Baseball, Football, Tennis, Basketball