Michael Lanfear Email & Phone Number

United States

Chicago, Illinois, United States

• Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.• Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)• Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.• Provide strategic resolution to… Show more • Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.• Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)• Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.• Provide strategic resolution to escalated customer service issues• Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.• Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.• Accountable for resolving Account Manager commission miscalculations.• Manage utilization of sales programs including plays, targets, leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.• Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.• Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.• Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers.• Partner with Sales Manager to ensure Account Managers are being profitable and demonstrating good decision-making skills by providing just in time/real time coaching to Account Managers.• Analyze and determine skill gaps among the Account Managers. Create just in time training to ensure profitability.• Collaborate with partners not included in territory plans and Account Managers to drive growth and profitability in those categories. Show less

Chicago, Il

• I have worked with both our Civilian and Federal sides of CDW• April 2019 – May 2021 Federal Team - Navy CANES / NIWC• May 2021-Janurary 2022 – Shared resource for Civilian /Federal Account Managers• January 2022 – Present Civilian Team - Dept of Energy• Worked with Account Managers on Process Improvement• Consulted with Account Managers on sales opportunities to maximize profit• Pursued bid board opportunities to try and win business Daily Tasks… Show more • I have worked with both our Civilian and Federal sides of CDW• April 2019 – May 2021 Federal Team - Navy CANES / NIWC• May 2021-Janurary 2022 – Shared resource for Civilian /Federal Account Managers• January 2022 – Present Civilian Team - Dept of Energy• Worked with Account Managers on Process Improvement• Consulted with Account Managers on sales opportunities to maximize profit• Pursued bid board opportunities to try and win business Daily Tasks Included:• Quote & Order entry• Tom Case & AS400 RMA entry• Worked to fix order issues• Bid Desk / Credit issue resolution• Bulk PO order processing• ServiceNow Tickets entry• Customer facing issue resolution• Preorder & DSIH entry• Requesting pricing for quotes • Pulling invoices • Pulling tracking information Show less

Chicago, Il

-Receiving inbound sales and customer service calls from new and existing CDW customers regarding new accounts and support requests-Promptly identify, research, and resolve inquiry requests using tools and product knowledge-Provide customers with answers to help resolve their issues or direct them to the appropriate department-Administer and foster a positive and professional working relationship with internal departments-Meet or exceed assigned sales quotas and other… Show more -Receiving inbound sales and customer service calls from new and existing CDW customers regarding new accounts and support requests-Promptly identify, research, and resolve inquiry requests using tools and product knowledge-Provide customers with answers to help resolve their issues or direct them to the appropriate department-Administer and foster a positive and professional working relationship with internal departments-Meet or exceed assigned sales quotas and other performance goals-Continuously develop and enhance sales skills, system skills, technical skills, and customer service skills through on-going training-Sell additional services by recognizing opportunities to up-sell-Proactivly manage personal quota pipeline to ensure every possible sales opportunity Show less

Merrillville, Indiana

• Responsible for greeting the customer at the door and promoting the “Bob’s Way” of honesty, integrity and transparency• Studied all aspects of products and services to become proficient in the items in order to sell them effectively• Worked though customer objections such as: price negotiations, delivery time, and merchandise availability with tools like financing, lay-away, lease to own, and delivery and service options• Exceeded minimum protection plan of 4% of total merchandise… Show more • Responsible for greeting the customer at the door and promoting the “Bob’s Way” of honesty, integrity and transparency• Studied all aspects of products and services to become proficient in the items in order to sell them effectively• Worked though customer objections such as: price negotiations, delivery time, and merchandise availability with tools like financing, lay-away, lease to own, and delivery and service options• Exceeded minimum protection plan of 4% of total merchandise sold. Tracking at 7% at end of August• Followed up on deliveries with phone calls and thank-you letters• Proficient in Bob’ SAP system, as well as assisting co-workers in the use of SAP. Show less

Hammond, In

• Responsible for maintaining the building and grounds at the Indiana Welcome Center located in Hammond, Indiana. These responsibilities included all electrical, plumbing, carpentry, and grounds keeping that were needed. I was also responsible for training employees who have been hired after me.• Worked closely with all clients who wished to use our exhibit hall for their functions. Responsible for solving problems that may arise before and during events. • Was a key member in… Show more • Responsible for maintaining the building and grounds at the Indiana Welcome Center located in Hammond, Indiana. These responsibilities included all electrical, plumbing, carpentry, and grounds keeping that were needed. I was also responsible for training employees who have been hired after me.• Worked closely with all clients who wished to use our exhibit hall for their functions. Responsible for solving problems that may arise before and during events. • Was a key member in constructing and maintaining “A Christmas Story Comes Home” a multi-window display depicting the movie “A Christmas Story” originally from Macy’s in New York. This is the biggest event The South Shore Convection and Visitors Bureau holds every year, and is seen by thousands of people from all over the country. Show less

Griffith, In

This was a summer job for the Griffith Public School system. I was the leader of a work crew that consisted of my college peers. During the summer we had to move out an elementary school that was closing as well as build a playground for another elementary school. The move out consisted of organizing and moving out classrooms to one of three other elementary schools located in Griffith. When we constructed the playground we had to work with another crew as well as make sure the playground was… Show more This was a summer job for the Griffith Public School system. I was the leader of a work crew that consisted of my college peers. During the summer we had to move out an elementary school that was closing as well as build a playground for another elementary school. The move out consisted of organizing and moving out classrooms to one of three other elementary schools located in Griffith. When we constructed the playground we had to work with another crew as well as make sure the playground was built to code. Show less

Griffith, In

Was part of a crew that cleaned and maintained the parks around the town of Griffith. We also worked with the town during the many events that were held throughout the summer.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Education record

Activities and Societies: Baseball, Football, Tennis, Basketball