Michael Lanning Email & Phone Number

Atlanta, Georgia, United States

Michael is responsible for talent development, business growth, and operational discipline for the Southeast region of the United States. This includes P&L accountability for $1B+ of transportation spend.

In this role Michael is directly accountable to the contractual pricing and volume commitment strategy for all North American customers who utilize C.H. Robinson’s truckload services. Michael is directly responsible for the teams that execute the commercial pricing strategies as well as the teams that manage those commitments in the data ecosystem. He also supports the deployment of C.H. Robinson’s transactional pricing engine via API connections through various channels and the commercial management of the unique customer strategies that are delivered. In this role Michael collaborates with Product, Data Science, and IT teams to deliver the technology and product features our employees and customers demand.

Michael was selected to lead a body of work addressing processes, tools, technology, and talent that lead to high quality customer outcomes. This work was conducted under the Agile framework. The work included working with customers and internal stakeholders to build a hypothesis and define internal quality metrics. The work required Michael to lead a cross-functional team of subject matter expert including business analysts, IT, customer operations, sales, capacity operations, marketing, and pricing. The outcome of the work was an minimum viable product (MVP) that reduced cost to serve as well as improved the quality of service for customers as well as internal stakeholders.

Knoxville, Tennessee Area

As a Director within the North American Surface Transportation (NAST) division of CH Robinson, Michael is responsible for the growth and development of the talent and business of commercial P&L's.Michael's duties include strategic planning, financial reporting, use of analytics to drive business decisions, recruiting and hiring, developing world class talent, prospecting new clients as well as selling diverse services to existing clients. Michael is responsible for developing strategies and creating initiatives that ensure the sales and account management teams achieve their growth objectives.